Question about Xerox Office Equipment & Supplies
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Posted on Jan 02, 2017
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uwasbisi... It is not un-common for the Xerographic modules for these models to be defective right out of the box. I myself experience about a 50% DOA rate. You may want to try another one.
Before you do that though, try this...
Remove the xero-module and the toner cartridge. Look into the now empty compartment area's (you may need a flashlight), and directly above and center to the magnetic developer roll/housing (under where the toner cart was, and directly left of where the xero-mod was), there is a photo-sensor mounted to the toner/developer housing that faces the (now removed) xero-module. It is rectangular in shape. About 3/4" tall and 4" long. Clean it off with a dry lint-free rag thoroughly. Do not remove toner/developer from the face of the magnetic roller that faces the xero-module. Only clean this sensor above it.
This is the sensor that "reads" the toner density produced on the module during set-up, and if it's dirty (and it DOES get dirty considering it's location), it can cause the type of problem you are experiencing.
All that being said, there are many other issues that may be the culprit as well (from a bad stapler safety gate on a sorter, to power supply board problems). Are you getting any service/error codes (you should be) in conjunction with the service message? You can look under the "error history" under "machine status" to the right of the touch screen.
Let me know.
Oct 08, 2007 | Office Equipment & Supplies
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