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I cant turn on my tomtom one. I turned the unit on this morning to input a couple of postcodes and turned it off again to save battery life but when I tried to turn it on again 10 mins later it wouldnt start up. Does anyone have any idea what has happened or what I can do to get it working again? hopefully AW

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  • johnca51 Dec 15, 2008

    I have the same problem. I turned it off after ad ys use on my current interstate trip, woke up the following morning to find it would not switch on at! Just what you need when you are 2000kms away from home. So much for technology, I had to resort to a $9.95 roadmap to get to where I was going - at least it didn't cost me nearly a thousand dollars only to pack up on me like the Tom Tom did. Maybe I should have bought a cheap competitor item and just treated it as a disposible item rather than waste my money on a Tom Tom. I probably could of bought five cheapies for the same price and tossed them when they packed up, but no, me being me, decided to spend my money on a suppossesdly quality reliable brand- what a joke!! I guess the next joke on me will be how and if I can get it fixed, guaging by the negative comments I have already encountered about customer service at TOM TOM. Will be interesting!!!

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I found out the problem. The instruction manual does not tell you the unit has a reset button hidden in the back section. It is now working again
It is a little button which requires a fine point or ball point pen to push it. It is in alongside the connectors in the back.

Posted on Mar 10, 2009

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