Question about Jenn-Air JCB2389G Stainless Steel Side by Side Refrigerator

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Every few days a stream of water comes out

The fridge is not connected to outside water, and we now have a towel at the bottom of the freezer door (side by side fridge) Freezer stays frozen, it this a self defrost issue, something clogged ?

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The defrost heater is working, but the drain is blocked with ice. Every time the ref. goes into defrost the water does not drain down to the pan underneath the ref. You will need to remove the inside back cover in freezer and remove all the ice that has built up. you will need to defrost the ice with boiling water until the drain opens. then you will need to attach a heat probe to the heater and down into the drain. Usually you can use a piece of copper or aluminum wire to attach to the heater.

Posted on Jan 03, 2010

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