Question about HP LaserJet 2100 Printer

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Had a paper jam it said open the back door to clear the jam

I did what it said i put the door back but now i get the door is open message

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Try this.
Open up the printer and remove the cartridge.
next, lift up the metal flap (you shopuld see a note on the flap to this affect) to remove the paper "stuck" in the printer.
If there is a sheet of paper still lodged in the exit path, remove this by pulling it out from the back of the printer.
Insert the cartridge back into the printer remembering to put the metal flap back down into its original position first.
Turn off the printer using the on/off switch at the side of the printer.
Wait about 15 to 20 seconds and then turn it back on again. Printer will now start again and should resume printing again from the point where the paper got jamed.
Rod Salter.

Posted on Dec 16, 2008

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Posted on Jan 02, 2017

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Keeps telling me to remove back tray as I have a paper jam. No paper jam. Message won't clear and won't let me put in new ink cartridges which it needs....printer is 2 months old....what gives?


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Please follow the directions below to clear the paper jam error orincase there is one somewhere.

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E-04 Clear Paper Jam, no paper in printer


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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Jamming problem


try this
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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