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i would check your profiles. usually the default setting for the load profile is for it to vibrate twice and then ring, so that usually only gave you two rings to answer the phone after it vibrated twice. make sure that within your profile setting that you have it to ring with a tone, and make sure you have a volume selected. i would also use blackberry desktop manager and perform a back up or sync of your blackberry, and then perform a wipe handheld. the wipe hand held feature is in your options---security---general settings---and then press your options button (right of the trackball) and select wipe hand held. you will type the word blackberry and then it will wipe the handset. after it resets try the volume before you restore it, if you still don't have volume your speaker is bad.
pls reset ur device for some reason the call handling software has been corrupted dont worry just backup ur data and reset the device as follows
hard rest factory default settings = when ur set is switched off press both buttons call and end key and then press power button on upside of pda for like 5 sec screen will appear asking to format all data take out ur card if u dont want to format that now confirm by pressing the centre action button in 4 side joystick and go
if not solved then go to www.htc.com for latest Rom update download and update backup ur data first