Question about Concord Camera Eye-Q 4360z Digital Camera

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Broken zoom lens...

Hi, tried to use my camera today, but when I turned it on it statred making a really strange loud clicking noise while the zoom lens was automatically expanding/coming out (don't know the correct term for this sorry)...anyway it only got halfway as if something was stuck. I turned camera off, and the lens didn't go back in, but if I moved the camera about the lens would slide back inside, and the lens cover bit would open and close. Turned the camera on again and it made a loud whirring noise, but the lens didn't move, I had to remove the batteries to stop this. Turned it on and off a few times, at one point I could see something on the viewfinder, although it was all blurry. Otherwise nothing comes up on the screen. It seems to be a mechanical problem, maybe whatever part/s are responsible for the function/movement of the lens are broken? This happened out of the blue, I didn't drop the camera, it's 2yrs old, is this normal? Can it be repaired?! Thanks.

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  • Alison Hastie Mar 16, 2007

    Thanks so much for your advice! It looks like repairs could be really expensive, I think I'll buy a new camera. Best Regards, A :)

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Hello This is a pretty usual type of problem. The lens assembly is composed of some lens and some servomotors that will move them around or focus them properly in order to get a sharp picture. This is a delicate part of any camera. Sometimes one of the small parts in the lens assembly get out from their positions and damages or jams other components there. Therefore when you start the camera it produces weird noises as it tries to extend the lens. A camera doesn't know where the lens are at the moment you start it. It will power up the motors for a small amount of time, as it knows that if the motor works for about 1-2 sec the lens should move and extend. If this doesn't happen the camera gets confused and gives you errors or makes strage noises as it powers on the motor but it can't move the lens because they got jamed or are fully extended. Only a service center can fix this because lens mechanisms are very fragile and require specialised hardware to be realigned or repaired. In your case it would be adviceable to ask them an estimate of the repair, for you to know if it's worth it. It can be a simple job like putting back the piece that got out of place, but also it can be a situation in wich the whole lens assembly must be changed because of extensive damage recieved when the motor forced the lens to extend. It is also a good thing to do, NOT to power on the camera anymore as it can damage itself furthermore. Sorry as I can't give you more detailed tips, this isn't the do-it-yourself type of repair, even the service centers are having problems with this repairs. Good luck however, maybe it's a simple thing.

Posted on Mar 16, 2007

  • Motoi  Bogdan
    Motoi Bogdan Mar 17, 2007

    Thanks.
    However consider trying to take the camera to a service center. Just ask them to make an estimate of the costs of the repairs on your specific problem. You will know then for shure if it is worth it.

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