Question about Creative Labs Zen Touch MP3 Player

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Frozen Solid I have a creative Zen V but every time i turn it on it freezes I mean the creative logo comes up then it says re-building library, but then after that it frezzes up then i even tried to reset it but nothing happened, but even when i charge it the charging symbol will apper but it won't charge Help me badly !!!!!!!!!!!!!!!!!!!!!!!!!!

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  • cchud3 Nov 29, 2007

    so i took my creative zen (the same one as the picture) to the gym and did some jogging (NOT a good idea) which may or may not have caused my problem. it froze in the middle of a song and then after a while went back to the first song on the album. no buttons on the faceplate work, but all other side ones do. i have tried to reset it, with and without holding down the play/pause button but the player just turns back to the same damn album. my computer recognizes it and everything. so really my problem is that none of the faceplate buttons work. have i broke it? what should i do? is creative doomed?

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To chud,

i think i know your problem. if you take it apart you'll see that the face plate buttoons are not soldiered into the main board. it actually just has a reguallar connector where it pushes in. I had this same problem. If you take it apart and adjust that connection the buttons will work fine. Mine in particular doesn't like to sit in straight it seems to work best if i till it a little I make sure it stays in place with a little electrical tape.

Over all this player is by far the easiest to take apart and fix little problems. If your unsure just look up a diassembly tutorial. One piece of advice don't force the screws out get a differnent size screw driver. the screws are made of a soft metal and once you strip them the only way to get it apart is tear the aluminum. Mine is held together with twine right now because of it.

Posted on Dec 06, 2007

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Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

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Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
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Reload OS/ Firmware Caution! Erases your player's firmware.
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Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

creative_001.gif

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What model is this? I was going to suggest a hard reset or reformat if it is continually locking. Simply resetting it isn't stopping whatever is making it freeze up to go away, so it's time for more drastic measures. Hopefully you can still save your music and connect it to your PC before you have to wipe it out.

Here is a link to a similiar situation with a Zen that might help from our very own fixya archives.

Hopefully something there will help.

http://www.fixya.com/support/t103747-frozen_mp3_player

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