- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Turn off printer. Remove both the cartridges from the printer. Use a
clothe moistened with alcohol to clean the surface contact on the
cartridges where the terminals inside the printers touches. Return the cartridges and turn on the printer.
Error 5100 means that the cartridge can not be detected by the printer.
The last two MFP printers brought into my shop had problems from their original setup and opening. Check the inside, anywhere that the paper path or cartridge line touches, make sure there are no small shards of plastic or remaining packing materials like tape or cardboard flakes deep in the printer. There are also small jam sensors that protrude very little from the paper path that if knocked over a little bit can become loose and ironically cause jams.