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I have just received my notebook computer from Hp service yesterday, about the problem of my webcam not working. The first day my webcam is working then the next day again I experiencing the same problem again my webcam is not working again.

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  • Leslie May 11, 2010

    what did hp do to it

  • Mike Fish
    Mike Fish May 11, 2010

    yes demand for a complete replacement, i went through 3 hp's with integrated webcams and not one of the cameras lasted longer than a week before not working

  • Stephen Medley
    Stephen Medley May 11, 2010

    All HP qualified service has a warranty. Call them ASAP before it expires.

  • Teis Thomsen
    Teis Thomsen May 11, 2010

    If you still have warranty on your computer, I would demand a new computer, as they have had the opportunity to fix it, but failed.

    /Teis

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  • 733 Answers

Depending on the model of your laptop go to hp.com and download the driver for it and it should work

Posted on Nov 24, 2009

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I have a logitech webcam, but no driver cd... how can i use it...pl assist me...... here is hp notebook with xp...


http://www.logitech.com/en-us/support-downloads/downloads/webcams

Select your webcam and on the next page..on right side click"" Download installation software, drivers, updates and mor ""under Software Downloads

Have a Nice Day

Oct 03, 2010 | Logitech Computers & Internet

3 Answers

HP DV6000 laptop


HP has identified a hardware issue with certain HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario V3000/V6000 series notebook PCs, and has also released a new BIOS for these notebook PCs, version F.39 for dv2000/V3000, and version F.3D for dv6000/dv9000/V6000.Identify the symptoms If your computer’s product number is listed above, and the notebook PC experiences one or more of the symptoms listed below, contact HP during the Duration of the HP Limited Warranty Service Enhancement to determine whether you are eligible for a free repair. The following symptoms apply to Pavilion dv2000 and Presario v3000 notebooks:
  • The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
  • There is no video on the computer LCD panel or external monitor.
The following symptoms apply to the dv6000, dv9000 and v6000 series notebooks:
  • The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
  • There is no video on the computer LCD panel or external monitor.
  • The notebook has no power and no active LEDs.
  • The notebook does not start.
  • The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
  • The notebook issues a single beep during boot indicating no power.
  • The external monitor functions but there is no image on the notebook LCD panel.
Service enhancements and free shipping
  • Free shipping If your notebook needs to be returned to HP for repair, the shipping costs are free. HP will immediately send you a postage paid container in which to send in your computer, and we will pay the return shipping.
  • Post-service warranty After HP repairs your notebook, you will continue to be covered by the HP Limited Warranty Service Enhancement program for 24 months after the start of your original standard limited warranty, or 90 days after receiving your free repair, whichever is later.
Service After HP receives your notebook PC, HP will use its best efforts to repair and ship your notebook to you within 10 to 14 business days. Contacting HP To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week. NOTE: This service enhancement program does not affect your current standard limited warranty. If you are experiencing issues or concerns other than those listed above, your current standard limited warranty applies.In the event your notebook has been serviced for one of the above issues and you have been charged for service please contact HP to determine if you are eligible for cost re-imbursement. Update the BIOS to the latest version The new BIOS release for your notebook PC is preventative in nature to reduce the likelihood of future system issues. The BIOS updates the fan control algorithm of the system, and turns the fan on at low volume while your notebook PC is operational. If you are currently experiencing any symptoms on your notebook PC, please contact HP for support. You will have the whole info here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us

This will fix your problem. Please don't forget to rate my help!
Thank you for using FIXYA!
Have a great day!
Pablo :-)

Oct 19, 2008 | HP Pavilion dv6000z Notebook

3 Answers

HP DV6000 laptop


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HP has identified a hardware issue with certain HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario V3000/V6000 series notebook PCs, and has also released a new BIOS for these notebook PCs, version F.39 for dv2000/V3000, and version F.3D for dv6000/dv9000/V6000.Identify the symptoms If your computer’s product number is listed above, and the notebook PC experiences one or more of the symptoms listed below, contact HP during the Duration of the HP Limited Warranty Service Enhancement to determine whether you are eligible for a free repair. The following symptoms apply to Pavilion dv2000 and Presario v3000 notebooks:
  • The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
  • There is no video on the computer LCD panel or external monitor.
The following symptoms apply to the dv6000, dv9000 and v6000 series notebooks:
  • The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
  • There is no video on the computer LCD panel or external monitor.
  • The notebook has no power and no active LEDs.
  • The notebook does not start.
  • The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
  • The notebook issues a single beep during boot indicating no power.
  • The external monitor functions but there is no image on the notebook LCD panel.
Service enhancements and free shipping
  • Free shipping If your notebook needs to be returned to HP for repair, the shipping costs are free. HP will immediately send you a postage paid container in which to send in your computer, and we will pay the return shipping.
  • Post-service warranty After HP repairs your notebook, you will continue to be covered by the HP Limited Warranty Service Enhancement program for 24 months after the start of your original standard limited warranty, or 90 days after receiving your free repair, whichever is later.
Service After HP receives your notebook PC, HP will use its best efforts to repair and ship your notebook to you within 10 to 14 business days. Contacting HP To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week. NOTE: This service enhancement program does not affect your current standard limited warranty. If you are experiencing issues or concerns other than those listed above, your current standard limited warranty applies.In the event your notebook has been serviced for one of the above issues and you have been charged for service please contact HP to determine if you are eligible for cost re-imbursement. Update the BIOS to the latest version The new BIOS release for your notebook PC is preventative in nature to reduce the likelihood of future system issues. The BIOS updates the fan control algorithm of the system, and turns the fan on at low volume while your notebook PC is operational. If you are currently experiencing any symptoms on your notebook PC, please contact HP for support. You will have the whole info here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us

This will fix your problem. Please don't forget to rate my help!
Thank you for using FIXYA!
Have a great day!
Pablo :-)

Oct 19, 2008 | HP Pavilion dv6000z Notebook

1 Answer

My HP Pavilion Entertainment webcam issues


First uninstall the drivers and then download the latest bios update for your notebook from hp.com and then restart the computer.... then install the latest updated drivers for webcam from hp.com and check this will surely work.
If not then check for quickplay driver update too.
Another thing open task manager and then go to processes and check wethere you can find the webcam running or not if yes then right click and end the task , also check for the programs that might use webcam like if you have installed yahoo or skype messenger end the program task too.

Apr 10, 2010 | HP Pavilion dv9000z Notebook

1 Answer

Did not have Webcam driver for Compaq C773TU model for Vista


You didnt say whether this worked before or if you are doing a new OS install but the web camera driver is part of the vista operating system. See below info from HP....

Microsoft provides an automated Windows update function that examines your computer and installs the appropriate drivers and programs for Service Pack 2. One of the updated drivers, Microsoft USB Video driver , is required for proper operation of the webcam on your HP or Compaq notebook PC.
If you have updated to SP2 but the webcam is not working, see HP Notebook PCs - Webcam Does Not Work with Vista or After Upgrading to Vista , for detailed instructions on manually installing the latest webcam driver (usbvideo.sys) from Microsoft.

Sep 13, 2009 | HP Compaq Presario C500t Notebook

14 Answers

HP Dv9800 Blank Display


have you checked all the wiring connections are they firmly connected.

Oct 06, 2008 | HP Pavilion dv9000z Notebook

1 Answer

My webcam works fine but my youcam program isnt opening up..


restart your computer first if that dont work reinstall the software for it or go into your settings and check to see what all it says

Aug 07, 2009 | HP G60-230US Notebook

1 Answer

My computer wont open


Hi woc169! Your problem may be related to an HP recall/repair announcement regarding left side hinge defects. Go to http://www.hp.com/#Support or call the number at the end of this message. Hope this helps!


HP Limited Service Enhancement for Left Display Hinge
HP has identified a hardware issue with certain HP Pavilion dv9000, dv9100, dv9200 and dv9400 series notebook PCs.

Step 3: Identify the symptoms Ifyour computer’s product number is listed above, and the notebook PCexperiences one or more of the symptoms listed below, contact HP duringthe Duration of the HP Limited Service Enhancement to determine whetheryou are eligible for a free repair. Symptoms of a broken left display hinge include but may not be limited to the following:
  • Whenopening or closing the display panel, you may hear popping or cracklingsounds from the bottom left corner of the display (left hinge area).
  • When opening or closing the display, the display may feel loose or wobble in the lower left corner.
  • The plastics surrounding the left display hinge may show cracks or breaks.
Service enhancements and free shipping
NOTE: This HP Limited Service Enhancement program is available in the United States and Canada through May 31, 2009.
  • Free shipping Ifyour notebook needs to be returned to HP for repair, the shipping costsare free. HP will immediately send you a postage paid container inwhich to send in your computer, and we will pay the return shipping. AfterHP receives your notebook PC, HP will use its best efforts to repairand ship your notebook to you within 10 to 14 business days.
  • Post-service warranty The HP repair warranty covers the left hinge repair for 90 days after HP returns your notebook PC.
Contacting HP To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.

Dec 16, 2008 | HP Pavilion dv9000z Notebook

1 Answer

My tablet laptop help


First of all, we need to check whether the Webcam is listed in the Device Manager or not.

Follow the instructions to access Device Manager in Vista :

Right click on My Computer and select Properties.
In the window that opens, click on Device Manager in the left pane of the window.
The Device Manager opens in a seperate window.

In the Device Manager window, you sholuld be able to locate the Webcam which sould be under Imaging Devices or Universal Serial Bus Controllers.

If it is listed, you need to right click on it and select Disable to disableit.

Now, right click it again and select Enable.

Now, try using the webcam.

If the error message still appears, try stopping the Windows Media Center Receiver service which will be actually used when any video capturing device is being used like a TV Tuner Card in Notebooks.

Click on Start and type Services in the Search box.

Right click on the Services among the results in the top of the start menu and select Run as administrator.

This will open the Windows Services window.

In this, locate the Windows Media Center Receiver Service and right click on it and select Properties.

In the Startup type, select Manual and click on Stop button to stop the service.

Now, close the window and restart the Notebook.

You should be able to use the webcam normally.

Coming to the query with the Finger Print Reader, you can find the required information from the links below :


http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00678197&dlc=en&lc=en&jumpid=reg_R1002_USEN

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00958213&dlc=en&lc=en&jumpid=reg_R1002_USEN

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01471790&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

You can also download and view the demonstration about how to use the Finger Print Reader in your Notebook from the link below :

ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34452.exe

Hope this helps...

Aug 24, 2008 | HP Pavilion dv1000 Notebook

4 Answers

HP webcam dv6000 is not working properly


Weird but worked for me for yahoo and messenger but not quickplay. If you have the Chicony web camera, follow these steps to download Acer webcam drivers.

1. Download Acer 5210 Chicony Webcam drivers.

2. Run the setup file.

3. Follow installer prompts then RESTART PC.

4. Ignore the 'installing drivers' popup.

5. Open up the Control Panel.

6. Open up the Device Manager.

7. Select webcam from 'Imaging Devices'.

8. Right click on webcam and select 'Update'.

9. Select 'Browse computer for driver'.

10. Choose 'Let me pick from list of devices on PC'.

11. Uncheck 'Show compatible hardware' checkbox.

12. Scroll down to Chicony manufacturer.

13. Choose the 'Acer Crystal Eye Webcam'.

14. Install even if a question pops up.

YOU ARE DONE AND ENJOY YOUR CHATTING WITH ACER CYRSTAL EYE WEBCAM.

Thanks to DylanBennett for uncovering this odd fix for the HP webcam

Oct 14, 2007 | Computers & Internet

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