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I have just received my notebook computer from Hp service yesterday, about the problem of my webcam not working. The first day my webcam is working then the next day again I experiencing the same problem again my webcam is not working again.

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  • Leslie May 11, 2010

    what did hp do to it

  • Mike Fish
    Mike Fish May 11, 2010

    yes demand for a complete replacement, i went through 3 hp's with integrated webcams and not one of the cameras lasted longer than a week before not working

  • Stephen Medley
    Stephen Medley May 11, 2010

    All HP qualified service has a warranty. Call them ASAP before it expires.

  • Teis Thomsen
    Teis Thomsen May 11, 2010

    If you still have warranty on your computer, I would demand a new computer, as they have had the opportunity to fix it, but failed.



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Depending on the model of your laptop go to and download the driver for it and it should work

Posted on Nov 24, 2009

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Need recovery disc Compaq Presario SR1500NX

It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

When you receive the Restoration Disk/s, turn the computer on, put the disk in the optical drive's tray. (CD/DVD Drive)

Drive closed let the disk load.
WHEN asked click on - Repair (Non-Destructive Installation)

This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

This will be a Full Install. (Destructive Installation)

ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.


(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

May 04, 2012 | HP Compaq Presario SR1500NX (PX786AA) PC...

1 Answer

I have a HP G72-227WM laptop and it has webcam but it does not work when i want to use Skype. any ideas on how to fix that?

Go to HP website-support-enter model of your computer-download drivers for your webcam-try it again.When you click twice on My Computer icon it should be icon for your webcam there.Good luck!

Dec 31, 2010 | PC Desktops

1 Answer

When I purchased ny compaq I received a disc that would enable me to restore the unit to its original position, Is this disc still available?

Yes. It's a Restoration Disk.
Just contact HP Support.

The disk is free. The shipping and handling is not.

In the USA the cost is $17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.
Call 1-800-474-6836
24 hours a day, 7 days a week.

Have the Product Number written down to give to the representative. They need to make sure they get you THE disk for YOUR computer.
They may also need the Serial Number.

This is located in the white Service Tag on the back of the computer.
P/N = Product Number
S/N = Serial Number

For contacting HP Support not in the USA, here are the contact numbers,


Dec 07, 2010 | Compaq Deskpro EN PC Desktop

1 Answer

Ok I have a hp compaq presario cq62-210us. How do I use my biulded in webcam

If the webcam stopped working, or if the webcam icon is not displayed on either the desktop or the My Computer window, or cannot be started from the Windows Start menu, the webcam may be disabled. To enable the webcam, do the following actions.

1. Open the Device Manager .

2. Click on the plus (+ ) sign next to Imaging Devices and locate the webcam item in the device list.

3. If the webcam is listed under Imaging Devices but there is a red X on the icon, the webcam is disabled.

To enable the webcam, right-click the HP Webcam for XP icon and click Enable . The webcam icon should now display on the Desktop or the My Computer window.

Sep 24, 2010 | PC Desktops

1 Answer

Need systum disk for startup, missplaced mine

Contact HP Support at Contact HP.

On this page you want the 1-800-474-6836 phone number.

Toll free so it doesn't cost you anything, and a 24 hour - 7day a week service.

(Talking to them doesn't cost anything, like it does for some computer support.
I know it's a working number because I called it to verify)

Have the serial number of your computer written down, to give to the nice person on the phone.

This is located in the white Service Tag, on the back of your desktop computer.

The Restoration Disk is free. The shipping and handling is not. $17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Feb 05, 2010 | HP Media Center m7250n (ED842AA) PC...

1 Answer

I have a Cyberlink built in Webcam on HP PC. HP webcam works in Media Center but not on-line. I cannot find HP webcam in Device Manager > Imaging... Pls Help. Mike.

Check on the HP website under the support pages for you model of computer, you should be able to find the drivers for the webcam, try to reinstall the driver software

Nov 11, 2009 | HP TouchSmart IQ770 PC Desktop

1 Answer

Very loud buzzing noise from laptop, underneath - most likely fan but am no expert so could be the drive? Noise starts about 2 minutes after powering it up from having been off all night. Guarantee ran...


If the notebook is working fine otherthan the noise comming from the notebook, then you can try to download ans install the latest BIOS update for your notebook.

If you contact HP support with your notebook serial and product numbers, they can provide the BIOS update download link.

If the notebook is not working at all, I mean if there is no display on the notebook, then you have to try power drain.

Here are the steps to do power drain:

Try doing power drain by taking out the battery & keep holding down the power button for complete one minute to drain out the power from the computer components. Restart the computer after putting the battery in.
Try restarting the computer only with the AC power, without the battery & vice-versa.

If there is no display at all even after power drain then you can try remove and reseat the memory module (RAM)of your notebook. You can get manual on how to reseat the manula from HP.

As I said before, if the notebook is working fine otherthan the noise you have to get the BIOS update from HP.

There is free chat support from HP to get the BIOS update.

If you want to check if the sound the comming from the harddrive, then you can check the Harddrive from BIOS.

In BIOS you can find this option. If you want to know how to open the BIOS, then get back to me with the exact model number of your notebook, so that I can help you.

If you want to contact HP authorised service center then,

Please follow the steps listed below for assistance in locating a local HP Authorized Support Provider.

1. Go to the following Web site:

This will take you to the find a US local HP authorized service
provider page.
2. In the category menu select the appropriate HP product.
3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your
product is located.
4. After Selecting the family of the product you will get a list of
products under the product list.
5. Select your product from the list under the product section and click Next.
6. Follow the instructions on the service options page.
If no stores are located, repeat the search using another zip code within your local area.

I tried to provide complete infromation on this.

Aug 09, 2008 | HP PC Desktops

2 Answers

HP TV-Tuner Problem

try to install a tv tuner driver

Mar 08, 2008 | PC Desktops

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