Question about Acer Aspire 3000 Notebook

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Touch pad and keyboard freeze after startup

My acer aspire 3000 has been behaving really weird of late. As soon as i start up, after a couple of minutes, the touch pad and the keyboard stop functioning. I can still move the mouse pointer using a USB mouse and the same using a USB keyboard. but that too not for long. I tried a system restore, the problem wouldn't go. I tried using the recovery disks provided by Acer to perform a recovery, but the problem still persisted. I then deleted the partition I had and formatted my whole hard disk and then did a fresh install of XP from one of my friends' CDs. The problem was still there. I have also tried booting the system from a bootable CD with an OS like "Reatogo XPE" . They keyboard and touchpad seem to function perfectly well in that environment (although such an environment gives me only basic functionality). Please tell me how I can solve this problem as I seem to have tried everything possible short of contacting acer.

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  • nigeljack200 Jul 13, 2008

    i have a pullout the battery soon after start-up so the touchpad can start functioning. that means the laptop will be getting power direct from Ac adapter. besides that all i have to do is watch a frozen pointer.sad, boring.

  • Anonymous Jul 17, 2008

    I have that problem too. Its the batterry problem i think. Battery always shows 7% full.and it doesent changes. But I have one more problem. When I look in System Properties, procesor is on 792 MHz, when I look again it shows 1.80 MHz. What is wrong with my laptop and can I fix this?

  • Anonymous Dec 01, 2008

    Thanks guys: removing the battery worked for me too.

    I am running an Aspire 3000 on its power supply, without the battery, and problem solved...

    Have any of you that have disabled ACPI have tried to have it back on with a new battery? Just wondering if its an ACPI issue since people running safe mode were doing OK with their old battery.

    Cheers,

    Alain

  • cryogen72 Dec 04, 2008

    Exactly same problem for an Acer Aspire 5050

  • nzanikos Dec 12, 2008

    My Aspire freezes up right after a win xp boot. Same mouse and touchpad freeze up. I restored from cd, problem went away for one use cycle. During that cycle, I updated windows with security updates, and problem returned. Restore point did not return laptop to normal functionality. System works in safe mode, and also works with Unbuntu Linux when running off a cd from the cd drive. This suggests that problem is software and not hardware in origin.I suspect a driver issue conflict in windows, but the acer site does not offer any driver updates.

  • Tina McLean
    Tina McLean Dec 20, 2008

    i have a acer aspire 5920 and the touch pad has frozen

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19 Answers

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Well this might not solve your problem but it may help others. I thought I was having the wierdies! on my new Acer Aspire 5315 after happily installing Suse 11.0 and getting all but wireless to work. Yes even Crystal Eye was identified and Skype picks it up and give me a great pic.
Suddenly this morning for no apparent reason I could no longer use the touchpad only the mouse 'logitech' worked. Checked everything and then did a search using ixquick.com and got here. Tried all the suggestions including taking the battery out but nothing. Sat and pondered and then looking at the keyboard noticed that F7 had a little hand and finger pointing to a square icon just below and to the right of the F7. Umm! let see whar happens when I use the Fn and the f7 keys. BINGO!!!! Touchpad loves my fingers again.

Might help if anyone else has similar Aspires or laptops with lockout like this.

GaryC

Posted on Sep 30, 2008

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Well.... i read all the notes here.....the solutions here are very acurate.......it is the battery not holding charge......also if you have a charger thats not the original i suggest you throw it away.....the problem is caused beacuse of low voltages across the mother board....also if you notice the computer video chip gets super hot.
what i did:
update the bios
disable the windows acpi from device manager.
order a new battery.

any questions please call me 718 781 7825 im jose located in NY

Posted on Sep 27, 2008

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I am having this problem. I disabled 'Microsoft ACPI-Compliant Control Method battery' it worked fine. I then started the laptop with the AC power in, charging the battery from about an hour, removed the AC supply and the laptop died after 2-3mins of use, meaning the battery isn't holding charge. I have a replacement battery on order and will up date when i receive it

Posted on Sep 13, 2007

  • richyrich86 Sep 13, 2007

    I am having this problem. I disabled 'Microsoft ACPI-Compliant Control Method battery' it worked fine. I then started the laptop with the AC power in, charging the battery from about an hour, removed the AC supply and the laptop died after 2-3mins of use, meaning the battery isn't holding charge. I have a replacement battery on order and will up date when i receive it

  • richyrich86 Sep 13, 2007

    I am having this problem. I disabled 'Microsoft ACPI-Compliant Control Method battery' it worked fine. I then started the laptop with the AC power in, charging the battery from about an hour, removed the AC supply and the laptop died after 2-3mins of use, meaning the battery isn't holding charge. I have a replacement battery on order and will up date when i receive it

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Rakeshwar123, Try booting in safe mode; this will just load the basic Windows services and drivers. If the problem goes away I would suspect a problem driver or perhaps even program. I once had a sound card messed up by installing a database program. If you?ve installed a driver for the touchpad try removing that first. They cause me lots of trouble on Dell laptops. Let us know if you have any other questions and please don?t forget to rate this posting.

Posted on Mar 16, 2007

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Thank you so much guys for your help and advice. I have been looking for such a Perfect thread a week ago! ..

The post says:
Touch pad and keyboard freeze after startup! = Yout Battery is Fucked up and Expired!

Thanks for the great Post again ..

Cheers

Posted on Aug 07, 2008

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New battery time definately

Posted on Jul 14, 2008

I hav a acer 5100 i reloaded windows and it stopped working

Posted on May 10, 2008

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Throw the laptop in the bin lol

Posted on Mar 02, 2008

My touchpad and keyboard stoped responding in normals windows mode but did work in safe mode. When I looked into this problem- and after much time and effort- I found that the problem was that the battery was fucked. Buy a new battery. lithium ion batteries will wear out with time and use and the aspire 3000 is not a new computer. Batteries are cheap on amazon.

Posted on Feb 07, 2008

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Aight here we go. Problem: The mousepad & keyboard is not responding after startup, and the problem is allways where you least expect it... the battery, BUT! its not that the battery isnt workin correct, its the two pads where the battery and the computer is attached. Fix it: Im not quite sure what the tool is called on english, but its some sorta "Glass fiber Brush" It looks like a small pen and when you turn the buttom, some "glass fiber hair" pops up. Anyway thats what ya need, dont know if there is somthing simular to it, but il leave that to you guys. Anyway, pop out your battery, take your battery and use the "brush" on the socket where the battery meats the "docking station" on the computer itself, just rob it around abit. The problem is thats its actually "rusty" its not completely rust its the small stage before rust or whatever its called (It turns the metal light orangeish) thats blocking the way, so your screen, usb mouses, usb keyboards might work, but the keyboard & touchpad itself is not getting any power from the battery because of the blockage. Dont forget to do it on the computer socket aswell. Once i had an acer aspire 3500 that was completly blacked out, it couldn start or anything, i used the same procedurer (Cleaned the two pads) and ding! it worked perfectly. Any qutsions? Email me :) Good luck

Posted on Aug 15, 2007

  • AB Kristen Aug 15, 2007

    Aight here we go.

    Problem:
    The mousepad & keyboard is not responding after startup, and the problem is allways where you least expect it... the battery, BUT! its not that the battery isnt workin correct, its the two pads where the battery and the computer is attached.

    Fix it:
    Im not quite sure what the tool is called on english, but its some sorta "Glass fiber Brush"
    It looks like a small pen and when you turn the buttom, some "glass fiber hair" pops up. Anyway thats what ya need, dont know if there is somthing simular to it, but il leave that to you guys. Anyway, pop out your battery, take your battery and use the "brush" on the socket where the battery meats the "docking station" on the computer itself, just rob it around abit. The problem is thats its actually "rusty" its not completely rust its the small stage before rust or whatever its called (It turns the metal light orangeish) thats blocking the way, so your screen, usb mouses, usb keyboards might work, but the keyboard & touchpad itself is not getting any power from the battery because of the blockage. Dont forget to do it on the computer socket aswell. Once i had an acer aspire 3500 that was completly blacked out, it couldn start or anything, i used the same procedurer (Cleaned the two pads) and ding! it worked perfectly. Any qutsions? Email me :)

    Good luck

  • AB Kristen Aug 15, 2007

    Doh, sorry about the spam.... :P

×

If you disable 'Microsoft ACPI-Compliant Control Method battery' in Device Manager, then no need to remove the battery every time. The only downfall, is you cant see how much battery life you have left.

Posted on Aug 03, 2007

Removing the battery also worked. I don't understand what the battery has to do with the mousepad not working. can someone fill me in as to why this is?

Posted on Jul 24, 2007

I will be ordering a battery soon for mine to see if that fixes the problem. My battery wont stay charged, so solution 3 makes a lot of sence to me. I will update when i get mine, b/c i know how frusterating this problem is, and to not have a solution.

Posted on Jul 10, 2007

Uncheck the box under the driver config that says allow windows to disable this device to conserve power. Hmmm.... It works when I remove the battery, I wonder what it could be? And removing the battery does not "fix" the problem it forces the laptop to run on full power not battery power. This is a common problem with laptops. Check the NIC driver especially the wireless. Hack

Posted on Jul 08, 2007

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I have an ACER Travelmate 4070 with similar problems.... This is quite funny but frustrating... Yes, Once the battery is removed this problem is solved. I doubt there is a problem with the battery, as I really got frustrated with my lap-top and dismantled the whole unit... Checked all connectors, etc... but noticed that when the Optical Drive (Combo in my case) is not connected, the laptop works well (even with the battery connected - meaning both the keyboard and touchpad work). I reconnected the Combo drive and checked again (same problem - touchpad and keypad stopped working with battery also connected) I then rebooted the machine in Safe mode - everything is fine (even with the battery and combo unit connected) I restored my laptop to original factory settings (System Restore - Windoes XP, SP2) - but the problem persisted (touchpad and keypad did not function when battery connected) I then reformatted the whole unit using a different Windows XP CD (SP2) - same problem (nothing else was installed and neither any additional drivers - just the windows default) Anyone has a solution to this problem? Thanks.

Posted on May 29, 2007

I am having the same problem and removing the battery works. the only problem with that is that i need to use the computer on battery power some of the time. does anyone know if replacing the battery works, or another way to remedy the root of the problem?

Posted on May 25, 2007

Removing the battery fixed the same issue for me as well.

Posted on May 23, 2007

I've been having this problem myself. The thing is, whenever I disconnect the battery, everything decides to work fine. When I put it back in, everything turns into crap again. Try plugging your laptop in, but turning it on without the battery attached.

Posted on Mar 22, 2007

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SOURCE: touch pad and keyboard freeze after startup

Battery problem, remove battery... fixed!

Posted on Mar 14, 2008

SOURCE: touch pad and keyboard freeze after startup

this is the link to acer's battery replacement program www.acerbatteryrecall.com


However, the replacement program is not related to any issues with keyboard and touchpad - it seems to be about batteries catching fire!

I have an acer aspire 5672wlmi (vista business) which has a bad battery. My battery sadly didn't mach the replacement criteria : (

Just taking the battery out and run on your adapter/powercord immediately solves the keyboard and touchpad issue. getting a new battery costs about 100€ and solves the issue aswell.

New drivers or any reinstall didn't work for me.

There is also a page wtih phonenumbers that you can call to check if you can get your battery replaced. I've tried the dutch number 078-150024 but it seems to be allways occupied

Posted on May 15, 2008

jgwhomeequip
  • 1902 Answers

SOURCE: touch pad and keyboard freeze after startup

Check your memory. Reseat your memory. Try that first. The next step would be to get *********** board checked. All I own is Acers and I have had that same problem. Usually after reseating the memory everything seems to work just fine. But this could even be your graphics card. I would try and run a diagnostic on it and reseat the memory. You can run a diagnostics by shutting down the computer then hitting F8 and click on diagnosis and repair. And see what kind of a reading you get out of it.

Posted on Feb 04, 2009

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