Question about SanDisk Sansa e250 MP3 Player

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WMP won't detect my MP3

I recently purchased a Sandisk Sansa e250. I plug my cable in the USB port while my player is in MTP mode, but WMP doesn't detect my device. I was told to update my firmware from Sandisk. I did that, but it still doesn't work. How can I get the media player to find my portable device?

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2 Answers

Re: WMP won't detect my MP3

I downloaded Windows Media Player 11 and now it works fine.

Posted on Mar 19, 2007

Re: WMP won't detect my MP3

See if this helps: -Close all programmes on your computer. -Turn off your Sansa e250. -Attach the cable into the USB port of your computer before attaching it into the actual e250. -The scroll wheel on the Sansa should have turned on by now. -Then it's just a matter of waiting for a few seconds. -Try opening Windows Media Player to see if it detects your device. Otherwise, be patient. Goodluck.

Posted on Mar 17, 2007

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Sansa e250 MP3 Player: The computer won't acknowledge that my Sansa E250 ...

Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: Instructions to switch player to MSC mode are listed here: If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......

May 16, 2010 | SanDisk Sansa e250 MP3 Player


XP would not recognize my e250 (new version)

The latest version of the Sansa E250 only has one mode... MTP. USB mode has been removed. My windows XP laptop would see the device and install it fine, but Media Player, Yahoo Music, and any other software would not recognize the MTP device until I installed Windows Media Player 11.

Once installed, even Yahoo Jukebox recognized the device.

I returned 1 & got a new one before I tried this solution. So if you're having a similar issue, don't return it until you've tried the latest version of WMP.

Hope this helps.

on Dec 04, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa Fuze player will not connect to the computer


The Sansa Fuze information support is on next site:

Sansa Fuze can connect in either MTP or MSC mode.
MTP is Media Transfer Protocol when a software program like Windows
Media Player 10 or higher is installed.
MSC is Mass Storage Class when the player is detected as an external flash drive in "My Computer".

The connection mode can be set to one of the following USB modes:
auto detect:
the player will connect in MTP or MSC mode. It depends on the drivers that are installed for the USB ports for the operating system and extra media software, if the data on the player can be detected. In auto detect
mode, MTP mode detection is only possible when having Windows Media Player 10 or higher installed.
detection on operating system Windows XP SP2 or higher, in Windows Media Player 10 or higher.
detection on operating system Windows in the explorer in "My Computer" and on MAC operating system.

Look in the manual on page 35 = page 38 in the pdf file, how to switch the USB mode under System Settings in the player:

Mar 20, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

SanDisk Sansa e250 MP3 Player with Mac? Is there any driver to make it compatible with Mac platform? Thank you

NOTE: MAC computers do NOT support MTP modes of USB conectivity in a MP player. A Sansa player in MTP mode when plugged into a MAC computer will NOT be detected or recognized. MAC computers supports Sansa players in MSC mode Sansa players can only be recognized by a MAC if the USB mode on the Sansa player is set to Auto Detect or MSC.
Check in the System Profiler Open System Profiler from the Utilities folder, which is inside the Applications folder. From the Contents column on the left, under the Hardware header, select USB; the panel to the right will show all the USB devices that the computer recognizes. It may not identify them correctly by name, but it should have the right number of devices listed. . Navigate to USB Mode settings. Sansa View - From the Main Menu, select More > Settings/Options > System Settings > USB Mode.
Sansa Fuze and Sansa Clip+ - From the Main Menu, select Settings > System Settings > USB Mode.
Sansa Clip, e200v1 series, e200v2 series and e200R - From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC. e200R - PlayforSure is MTP and Rhapsody is MSC
See this tip posted here on this site for a better explanation on the modes - MTP and MSC. Solve your MP3 Player Connection Problem.

Feb 05, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer


It's not to normal that it doesn't recognize the MTP mode. I think reading the minimal requierments should be useful. Thereafter untill I recomend you to use Windows Media Player. You put the music you want to be on your sansa in the WMP library. Then you go on the Syncronisation tab upwards to the vizualisation window. and the rest should roll on

May 21, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa (sandisk e 250) help me pleas

switch to mtp mode or auto in the menu - read your manual for details, and see if you have better luck

Aug 12, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

I accidentaly sinc music to my sansa e250 from windows media player and it wont come off!!!

Mp3 files can be loaded using either WMP or Windows file manager (Explorer) but a different USB setting is required by each. WMP uses the MTP setting while Explorer uses MSC. If you used the wrong setting this may have caused your problem. Also for some reason MP3 files loaded using a file manager will not appear when trying to view them using WMP. To solve the issue I used the MSC setting to view all of my MP3's using file manager. I then deleted the ones I had recently added, changed the setting back to MTP and reloaded them using WMP. Worked like a charm. Hope that helps.

Aug 13, 2007 | SanDisk Sansa e250 MP3 Player

6 Answers

Computer won't read mp3 player

Same exact problem! Sorry I'm no help > My Sansa e250 has been working fine for about a year. No problems, I can charge and sync it. > Now all of a sudden I have a problem. > My PC does not see the Sansa. Why? > I enter recovery mode. I see: > Welcome to "Recovery mode" Please connect USB Cable. > I connect the usb cable AND NOTHING HAPPENS! > Yes I read all about recovery mode on the internet. I tried it in both MSC mode and MTP mode. > How can I get my computer to see the sansa? > If my PC can not detect the Sansa then I cant get a firmware update now can I?

Jul 23, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Doesnt detect in MTP mode

I had this type of problem, excluding Rhapsody, but when the computer was updated, everything fixed. Sorry I couldn't help more. I think we updated Windows Media Player, but I think ours was 10, not 11. Try running auto update.

May 26, 2007 | SanDisk Sansa e250 MP3 Player

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