Question about HP Compaq Presario V2000 Notebook

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Computer wont start-up

About 3 weeks ago i tried to plug in my external hard in to a usb port to transfer some files to that computer. When I plugged it in the mouse and keyboard would freeze up and i could not do anything but restart it. Every usb device I tried to hook up had the same problem. If I plugged it in before i cut on the computer it would freeze on the windows screen. I tried to reinstall all the drivers, removerd the critical updates that were obtain within the past month, start up with last known good configuration, restored to a couple weeks before the problem and had no success. Now I cant even get the computer to start up correctly. Everytime i try to start it up everything freezes like it did when i put in a usb device. It will start up sometimes but the mouse and the keyboard wont work. Can someone help me sovle this problem?

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Hi,
If I get you right, after you plug the xternal drive to transfer some file, the system didn't come up. Right?
Well, let me assume yes. If that is the case, I will advise you to boot the system from an external disk and use it to scan the local hard disk for virus. After that, remove the x-hard disk and try to boot the system. If it doesn't work, then transfer all the files to the xternal hard disk and format the local hard disk for new use. Best of luck.

Posted on Dec 14, 2008

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Posted on Jan 02, 2017

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