About 3 weeks ago i tried to plug in my external hard in to a usb port to transfer some files to that computer. When I plugged it in the mouse and keyboard would freeze up and i could not do anything but restart it. Every usb device I tried to hook up had the same problem. If I plugged it in before i cut on the computer it would freeze on the windows screen. I tried to reinstall all the drivers, removerd the critical updates that were obtain within the past month, start up with last known good configuration, restored to a couple weeks before the problem and had no success. Now I cant even get the computer to start up correctly. Everytime i try to start it up everything freezes like it did when i put in a usb device. It will start up sometimes but the mouse and the keyboard wont work. Can someone help me sovle this problem?
If I get you right, after you plug the xternal drive to transfer some file, the system didn't come up. Right?
Well, let me assume yes. If that is the case, I will advise you to boot the system from an external disk and use it to scan the local hard disk for virus. After that, remove the x-hard disk and try to boot the system. If it doesn't work, then transfer all the files to the xternal hard disk and format the local hard disk for new use. Best of luck.
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Computer starts normally in windows with a windows that is installed on a hard disk on that copmuter. In other words - windows is installed on an internal hard disk of a computer A. If you get it out and put in a computer B it wont work.
To have the things work:
1. First should set in BIOS boot up options first boot device CD/DVD, second OTHER/USB/EXTERNAL, third HDD
2. Should boot up from a CD and install windows on an external hard disk (in your case your 3TB Toshiba external HD)
3. Set in BIOS boot up options first boot device OTHER/USB/EXTERNAL, second internal hard disk e.g. HDD0, HDD1
The easiest way is to connect your hard drive to an USB hard drive adapter or USB hard drive dock, then plug this USB adapter ot dock into the USB port of your computer. The computer will see this as an external storage device, you can then open the various folders and copy the folders or files to the computer, If you want to copy these folders or files to another hard disk then connect the other hard drive to the USB hard drive adapter or USB hard drive dock and plug it into your computer and copy the folders or files from your computer to the external hard drive.
henryhan20, OK, good. Plug both of them in when using the external hard drive. The USB plugs supply power to the device as well as serve as a means to transfer the data. USB ports can carry 5 volts of power (max). If the hard drive is over 4200 RPMs then it will most likely need more than 5 volts to work properly. Try plugging both USB jacks in concurrently. Hope this helps, Mark
Reformatting will be our last option and there are a number of steps that you can try to fix this.
Try plugging it in on a different USB port
Check the USB cable, try replacing it and see if it works
USB ports on your computer makes use of power, so if you have multiple USB devices plugged in, the portable hard drive might not be receiving enough power. Try plugging it in without your other USB devices, except the mouse of course
If you are having issues accessing the drive i've encountered that situation before
I tried a different cord and it started working again. Additionally i've had this work for me (see below)
Unplug all USB devices
Turn off Ext Hard drive
Shut down computer
Power on ext hard drive (then wait like 1 min)
Turn on computer
Wait for windows to finish loading
Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't). From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why? The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."
If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.