New printer only printing in B&W. Grey scale unchecked. When printing the test pattern only the black pattern prints. also only copies in B&W. When attempting color copies incomplete copy appears
Remove and check the colour cartridge sometimes the new cartridges which comes along the printer gets dried up so the copies r missing in colour.or replace the colour cartridge and get that colour cartridge refilled at refilling store that will also work properly.
Posted on Dec 14, 2008
Check if there was still a colored ink or check if its not dry.
do a head cleaning on th unit.
Posted on Dec 14, 2008
Have u installed a color cartridge in the printer yet?
Posted on Dec 14, 2008
This is a software problem, do uninstall and re installation of the printer software on your computer and that should do it...
Posted on Dec 14, 2008
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if it is a software problem then why will it not copy in color?
yes color cart all installed and the lights are on
also have performed a printed head cleaning which did not fix peoblem
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