Question about Lexmark Printers & Copiers

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Have 2 brand new Lexmark Z1380 printers and both have stopped printing saying cartridge is not compatable. It is genuine bought from PC world.

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  • Brian Merritt Dec 14, 2008

    Solution did not work - also tried downloading the latest driver - no difference

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Hi Brian,

Be sure the protective tape was fully removed from the new cartridges.

Several Lexmark models come with short term use cartridges that are different from the replacement cartridges. Be sure the correct cartridge selections are made for both the black and the color options in the change window.

Thanks for using FixYa!
Mike

Posted on Dec 14, 2008

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After inserting the cartridge it is necessary to select the cartridges.as the printer is not detecting the cartridges which u have installed so its saying non compitable.still if u do not get printout after trying every thing.just uninstall the printer drivers and then reinstall the drivers again it will just take half an hour to do so and the printer will work properly with the same cartridges.this is a common issue .do not worry.will get solved after reinstalling the drivers. thanks.

Posted on Dec 14, 2008

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I think there is sum alignment problem in cartages or might be you do not properly install the cartages.
Thanks


Posted on Dec 14, 2008

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Try first to power off the printer for 5 minutes and remove the cartridges and after 5 minutes put them back in and power on the printer and check if its already working....

Posted on Dec 14, 2008

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Hello brian,

Have you cheked that the cartidges are on their correspoodin place? You might have mixed the black and color cartidge.
ALso make sure ther are well fitted into the cartidge holder.

You can also try to unplug it for a copule of minutes and see if that fixes your problem.

Good luck,
Dahaka

Posted on Dec 14, 2008

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If the ink cartridges you purchased are not Lexmark - that could be the problem. I used to have a Lexmark printer and I did the same thing - I purchased ink cartridges that were compatible but not Lexmark brand. Everything seemed fine until I tried to print and then I would get the same error sign and low ink message and it would not print. I kept thinking I was doing something else wrong and tried everything. In the end I broke down and got ink cartridges from Lexmark and that solved the problem. Now I have a Brother printer and I never buy anything other than Brother ink cartridges because I'm always afraid of that same thing happening again. I wish I knew which printers WOULD accept those non name brand ink cartridges, but thus far I do not know of any printers that do. Hope this helps you.

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I have a four in one Lexmark x5630 printer and have replaced cartridges with brand new black and colour 36 & 37xl. The printer won't even print a test page - just says that cartridge error co


The problem could be due to a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps below to identify and fix cartridge issues:

  1. Make sure the printer is on.
  2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-In-One is busy. Note: If the carrier does not automatically move to the center, turn off the printer or unplug the printer from the power source and then carefully slide the carrier to the center.
  3. Remove both cartridges from the carrier.
  4. Close the printer cover.
  5. Re-brick your printer by pulling out the power supply - black box behind the printer where the power cord is plugged in to, and re-plug after 30 seconds.
  6. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
  7. If no error appears, reinsert the other cartridge. Close the printer cover.
  8. Replace whichever cartridge is causing the error to appear with a new genuine Lexmark cartridge. Try to print a document again to verify that the problem is fixed.
Try to contact the store where you bought the new cartridge(s) and have them replace it. You may also contact Lexmark Technical Support Center for assistance (especially if you're using genuine cartridges).

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Just make sure you are using a genuine Lexmark cartridge and not some remanufactured, refilled or clone cartridges. Please follow the steps below to identify and fix cartridge issues:

  1. Make sure the printer is on.
  2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-In-One is busy. Note: If the carrier does not automatically move to the center, turn off the printer or unplug the printer from the power source and then carefully slide the carrier to the center.
  3. Remove both cartridges from the carrier.
  4. Close the printer cover.
  5. Re-brick your printer by pulling out the power supply - black box behind the printer where the power cord is plugged in to, and re-plug after 30 seconds.
  6. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
  7. If no error appears, reinsert the other cartridge. Close the printer cover.
  8. Replace whichever cartridge is causing the error to appear with a new genuine Lexmark cartridge. Try to print a document again to verify that the problem is fixed.
You may also contact Lexmark Technical Support Center for additional assistance.

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I highly recommend that you replace your compatible cartridges with genuine Lexmark cartridges to get the best printing results.

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If the error message stopped you from using the refilled cartridges, you shouldn't have damaged the unit in any way.

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If you open the printer cover, remove and then reinsert the cartridge you should have a message on your display asking you to align the cartridge. When you do this it will reset your ink levels.

If you are using a brand new Lexmark cartridge this should work find. If you are using a refilled cartridge then you will still see the cartridge as they are not supported on Lexmark products.

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