Hi, we have A C S AVAYA relese 7. any time there is power outage
system loses all progamming. we put new battery on system.also we
did programming#123 and # 124 aqnd #125. and top of all these
we install power surge.seems nothing helps. we but a new A C S R. 7.
but problem insiste. we also install new power outlet. nothing helps.
can you help us? thanks.
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Re: problem with AVAYA ACS R 7.
This unit sounds like it is like a computer that loads the program everytime it is turned on. When I am working on HD Video and I don't want to loose all the work I have been currently working on due to power outages, I put a UPS Battery Back up system on it that is capable of keeping my computer on for at least 30 minutes while things are being worked out.
This would be my suggestion for you. Buy an independant Battery back up power supply unit from a local store and be sure to get a medium sized one. I assume this phone system uses very little amperage and with such a battery back up system would stay on for days when your power is out. That would be the easiest solution and less time consuming for anyone at this point.
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Somewhere, like in the electrical room, is a place where all the wires for your phone sysem go. In that room, or closet, or whatever is a Partner ACS phone system. The cards are either light gray or ivory colored and it has a bunch of modular jacks in the face of it. One of the cards is the ACS processor and it has a battery compartment on the lower right side of the face of the unit. Without turning off the system, you can slide the lock over, pull the battery holder out, and put 2 new batteries in the holder. That will stop the "change battery" message.
Did you really think it was going to be that easy?
You have to program the VS in the proper hunt group (7) to make it work. For example, if you put it in the 2nd slot, because it was only a 2-slot carrier, it would become extensions 22 and 23 on a 2-port license and 20-23 on a 4-port. The Partner Mail is installed to the right of any 206 or 400 cards, so that you don't have any holes in the extension numbering plan.
To program a page button for other extensions. At the phone, press Feature 00 press the LIGHTED button you want to program. press the LEFT intercom button, followed by * (star) and the 2 digit extension number. Repeat for more buttons. Feature 00 when done.
Now you can just press the button, and it dials intercom *10 (example)
it will activate the speakerphone and you can talk.
easy w/ some more info. what release acs? no clue maybe... then you can "default" system which restores system setting to day 1 and you then se date and time , then assign ringing to phones after that. UNLESS you have Auto Attendant and / or voice mail card . other settings must be programmed in this case.