Question about SanDisk Sansa e260 MP3 Player

2 Answers

Freeezing When turning on my sansa it freezes on me. It says "refresh database" I've benn having this problem for a while and i can't enjoy my sansa could someone help me please.

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2 Answers

The real solution for this problem is to hold the power/menu button and the play button while the refresh database screen is showing. This will reset and shutdown the device to the factory settings, and will bypass the error, but will not erase the database. But is good advice to format the device just in case there's and error on the music database

Posted on Sep 20, 2007

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  • 47 Answers

Hi. The symptoms you described may be due to corruptions in the player's music database (this player maintains an information pool on the music files you download to it). To resolve that, you would need to delete that database and let the player re-create a new one. To delete the corrupted database, let's do this: Step 1: Switch your player to MSC mode Step 2: Browse the player in "Windows Explorer", and look for the folder named "System" and/or "Data". Note: if you can't locate these folders, your Explorer may be configured to "Hide" system files and folders. To change that, please go to "Tools" on the menu list on the Explorer window, then choose "Folder Options". This will display a Window arranged in tabs. Select the "View" tab, find the "Hidden Files and Folders", then choose the "Show Hidden Files and Folders" radio button Step 3: Under the "system" or "data" folder on the Sansa E260, look for this file and delete it: "PP5000.dat" Step 4: Safely remove your Sansa E260. Then power it on. Your player will now either display "Rebuilding Library. Please Wait" or "Finalizing Update". Either way, it would re-build the database and hopefully resolve the error your player is encountering. I hope this helps. I love the Sansa E260!!

Posted on Apr 21, 2007

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Hello,
For the Sansa Clip, first try to RESET the player:
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3. To turn the player on, slide the Power switch up then release instantly.


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If the player still freezes with the refresh database message, after a reset:
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This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

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May 24, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

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I would recommend that you update the firmware on the device..Once the firmware is updated you shouldnt have that problem anymore..I hope that helps
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I got my c250 to turn off while frozen by holding the "menu" and "select" buttons down at the same time for a few seconds.

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