Question about SanDisk Sansa e260 MP3 Player

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Sansa Sandisk e260.. not working

The computer does not recognize the device when plugged into the USB. I even bought a new USB cable to see if the cable was the problem, but it still is not recognized, on My Computer or on Windows Media Player.

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  • Anonymous Jan 06, 2009

    how do u enter usb2.0 msd mode?

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  • 8,596 Answers

Sometimes you can try plugging the device into a different computer - the instant reformatting will cause the device to work on your original computer. But here are other things you can try (remember to substitute the REC button for the volume + button on the e200 series):

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

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1 Answer

Cannot find driver for sansa sandisk 4 gb e260


Hi cream_soda21,

There are no drivers needed to be installed because Sansa Sandisk is a plug and play device. However, if your device can't be recognized by the computer, please consider visiting the link below. Please follow the step by steps procedure.

Sansa player not recognized by the computer

Hope it helps.

Thank you for using FixYa.

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My computer won't recognize the sansa mp3 player


1. Try updating the drivers-
- Right click "My Computer", choose properties
- Click the hardware tab and choose Device Manager
- See if you find the name of the device there - if yes, Right click on it and choose "Update Driver"

2. Try changing the mode to MTP

3. If nothing works, unplug the USB cable, Lock the device, Push the round button in the middile of the Sansa player, continue holding it and plug in the USB cable.

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(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) . download and install Copy and paste click run to install follow instructions make sure your sansa is in msc usb mod in the settings in the sansa

Jun 07, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

No USB mode on my sansa e260


I think this is what you are asking. Forgive me if I didn't understand the question correctly.

Switch on the mp3 player. Select "Settings", scroll to "USB Mode" and make sure that "MSC", not "MTP" is selected.

When you next plug in the USB connector, your PC should recognize the Sansa as a standard USB device.

Apr 07, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

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The XP did not recognize the device because I used a after- marked USB expander board that did not provide enough power to the device. Plugging to the Motherboard - attached USB port solved the problem.

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You Might Need a new battery or also try cleaning  the usb intreance of your sansa e260 with a Q-tip.

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my e260 sansa mp3 player dont recognized by computer what to do

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Sansa e260 says connected but device not recognized


I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Dec 27, 2006 | SanDisk Sansa e260 MP3 Player

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