We have only recently bought this and are very disappointed so before I return it I wanted to make sure we are not doing anything wrong! This morning tried to make pastry - the instruction booklet says put the cutting blade in and then flour, flat, salt. Did that - nothing happened - eg light on humming but blade not turning. Took everything out, put the blade back in tried turning on and it spun round. Put some flour/fat misture in through the pusher hole - worked. Put little bit more - stopped. I tried with the dough mixer blade - same thing. Tried this several times then gave up and pulled out my 33year old Kenwood Chef!!!
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Re: Motor fails to operate - very hit and miss
Make sure you are using the dough blade for dough instead of the regular blade - dough will cause the regular blade/assembly to gum up. This is actually a VERY high quality unit w/ a 20-year motor warranty. I would see if you get better results with the dough blade. Don't give up on it yet.
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You won't get helpful answers unless you supply us helpful information. Why not start with make and model. While you are doing that make sure the bowl, lid and pusher are correctly fitted as some of them have safety switches on those parts that prevent operation unless properly installed.
The chances of finding new circuit board are slim if none at all they dont sell circuit boards for these just the replacable parts that can be resoldered to the board itself so im sure they dont sell the boards and i have never seen any boards for sale in all the years i have worked on electronic boards. The only way you could come across whole board is by buying one that has a different problem you might get one of auction site but is it worth it when you might be not sure what is wrong with the one you buy. If the whole board is up the shoot then the only thing to do is buy new one sorry couldnt offer anymore help but they dont sell the boards the only sell the spare parts i have tryed this route before with small electronics and they just dont do them. Unlesss im wrong if i am let me know try using search engine and type in :circuit board for "then give make and model here" Im sure they dont but you never know you might be lucky would love to know
Low power could be one issue. Is it used at the same time as lot of other applications? Try another outlet, or even at neighbors. If issue still persist, please return to bought store for support.
Best of Luck
not sure if this helps, but we bought the same FP270 11 months ago & use it 3-4 times a week with juicing attachment with carrots & apples. Last week the motor started to smell, and motor burnt out completely today with dust & noxious smoke coming out of the bottom. The Good Guys exchanged it for FPM270 with no hassles under warranty. I don't think the motor is powerful enough for serious kitchen work & had many cracks in the plastic parts.