Question about Dell A940 All-In-One InkJet Printer

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How do I reset the Dell A940 AIO printer?

When I try to print something off I get a message saying that the computer and printer cannot communicate. I have disconnected/reconnected the usb cable, unplugged power cord etc and nothing works. Is there a way to reset the printer? it is not trying to print i dwn loaded the disk and it still will not print

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6 Suggested Answers

damanpreet_c
  • 69 Answers

SOURCE: hardware error:0502

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
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Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 07, 2008

micromend
  • 748 Answers

SOURCE: my dell V305 printer cant print

When you connect and reconnect your printer do you here a "ding" sound. If not then you're USB ports may not be acting correctly or the USB drivers have been infected. Download and run the following: Dr. Web, Malware Bytes, and Superantispyware. Once these are run then go to Start, Run and type SFC /scannow. Be prepared to insert your operating system disk. This should bring the USB drivers back online, then when you plugin your printer your should here a "ding" sound. If the printer still does not communicate then insure that the drivers have loaded. Goto Start, Control Panel, Printers and Faxes. Is your printer there? If it is then the communication problem is on the printer side. If the printer is not listed then select Install printer.

Posted on Apr 04, 2009

  • 85 Answers

SOURCE: Dell Color Printer 725 - Communication Not Available

I have seen that in most of the cases (with lexmark and dell printers) it is fixed by reinstalling the printer software. Be sure that you completely remove the older drivers using the cd or using add/remove programs.

Posted on Jul 29, 2009

john_yap
  • 51 Answers

SOURCE: printer aio 926 communication error

hi aweintra,

you can do the following steps:

1.Check if the firewall is blocking any printer services

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

3.Disable all the firewalls

4.Uninstall the printer driver and software, then unplug the usb cable of the printer.

5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

Optional***
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
HKLM\System\CurrentControlSet\Control\Print\Monitors
HKLM\System\CurrentControlSet001\Control\Print\Monitors
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
*****
7.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Printers

HKLM\System\CurrentControlSet001\Control\Print\Printers

8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.

Disconnect printer’s USB cable.

Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

From the start search box type spool and press .

The spool folder located at c:\windows\system32\spool opens.

Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

9.Restart the computer.

10.Check th services status

Start-Run- Type Services.msc and Click on Open

You will see long list of services

You need to make sure following 4 Services are set to Automatically start

Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler

11.Reinstall the latest printer driver
just send me an update if the issue won't be fixed. have a great day.

Posted on Oct 19, 2009

computerdeb
  • 323 Answers

SOURCE: dell a940 AIO makes noise as soon as i turn it on

Found this: http://support.dell.com/support/edocs/systems/a940/a940en1.pdf

Page iv identifies the location of the scanner lock

Page 44 contains the following

• You unlock the scanner bed. For help locating the scanner lock, see the picture of the printer on page iv.

Page 51 contains

Unlock Scanner message
The scanner is locked. To unlock it:
1 Press Power to turn the printer off.
2 Use both hands to lift the printer (scanner unit) until the scanner support
holds it open.
To the left and beside the scanner support is the scanner lock. For help, see
page iv.
3 Pull the scanner lock toward you to unlock the scanner.
4 Using both hands, lift the printer (scanner unit).
5 Push and hold the scanner support back.
6 Lower the printer (scanner unit) until it is completely closed.
7 Press Power to turn the printer back on.

Hope it helps.

Posted on Oct 25, 2009

pineworks
  • 4041 Answers

SOURCE: Error 1203 for Dell Printer AIO 926

Ok Error 1203 is an issue that occurs either when a cartridge is bad or the printer cartridge Slot is bad...

1 - try cleaning the copper contacts of the both carts and cart slot in the printer and try again..
or
2 - when error shows up, shut the printers power off; wait one minute and turn it back on press copy.

Posted on Apr 25, 2010

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