Question about RCA DRD485RG DirecTV DTV Receiver

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Absolutly no signal on any transponders, all @ 0

Working perfectly, then lost signal.
physically checked dish mounting, check cable connections,
tried reset, unpluged receiver, removed card & reinserted

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Hi johnbean,

It sounds as though you've tried a number of things already - I'm sorry to hear they haven't worked. Here's what it sounds like to me:

First, it's possible that the problem could be on DirecTV's side and not yours (if the signal they are transmitting was interrupted, then it wouldn't be relayed to your dish by any transponders). But since some time has evidently passed since you started having this problem, the odds of this being the case are slim (unless they mistakenly turned off your service - you might call and ask; it's been known to happen).

This can also happen due to weather - if there is substantial rain or cloud cover where you live, this can interrupt the reception of your dish. But if it's sunny, then you don't need me to tell you that the problem obviously lies elsewhere.

If you're seeing the transponder notifications on your TV (but you're not getting any signal), then the cables connecting the dish and receiver, and between the receiver and TV, are still working properly. Therefore, the problem has to be with the dish itself. Unfortunately, this is not something a customer can test on his/her own. I recommend calling DirecTV for technical support and, if that fails, you may have no choice but to schedule a repair visit. If the unit is under warranty, it may cost you little or nothing. It's always possible that the dish could be defective, and if that's the case, they should replace it at no cost (since you already pay for monthly service), so you might inquire about this possiblity.

I wish I could offer you better news, but this is a problem that only someone with the right testing equipment can accurately diagnose. Pleawe let me know if your situation changes, or if I can be of any further assistance.

Kind regards,
H2H

Posted on Dec 14, 2008

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As u hve checked all possible things. i strongly feel the set top device is faulty .replace it.

Posted on Dec 14, 2008

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Hi and welcome to FixYa,

Initially, a couple of ideas you can try:

  • determine in the Setup/Menu if you can get "signal strength" reading;
  • remove the coaxial cable, with a voltmeter, pls check the voltage coming out of the jack at the rear of the receiver. You may need a pin to reach the center post. In most instances, the voltage would be AC but try either AC or DC;
  • could there have been a firmware update? Pls check with your provider;
  • if available, try a different receiver in order to determine if receiver problem or cable and/or LNB.
Incidentally, similar concerns have been attended to on this site here as posted in another response and here.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 14, 2008

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This receiver has a low speed data port. so, try to update....... to Fast ------ 

1. Go to the menu and to reset.2. Enter reset recorder.
3. After it reboots, enter "0 2 4 6 8" to retrieve the current software (O18).
4. Screen should indicate "new software found" and updating.
5. Set up your satellites again via the menu settings
6. Tuner 1 and Tuner 2 have strong signals

Thanks

Posted on Dec 14, 2008

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Go into the menu and check the signal strength...if the signal is blinking..the receiver will need to be replaced....

Posted on Dec 14, 2008

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The disk positioning should be the issue,
the set top box could be faulty as you have already done the basic steps.

Posted on Dec 14, 2008

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I suppose the the "front end" of your Receiver might be defective. Since your other unit is working then what might be happening is the signal to your unit might be dropping, to check this I would use a Satellite power meter, however if you do not have one you can use your other unit and connect it to the cable that your supposed defective unit is connected to.
     If the unit works then the problem is the supposed defective unit, if the unit does not work then this denotes a possible cable problem.

Posted on Dec 14, 2008

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