Question about Hotpoint HSS25GFP Side by Side Refrigerator

1 Answer

Several problems with ice maker

We got this fridge when we purchased our house a year ago. According to the manual it's less than 3 years old. I think there's a water leak somewhere but I don't know where to even begin to look. A month ago the freezer motor started making terrible noises. It happened whether the ice machine was on or off. The repairman said ice had formed in the motor, so he removed it to allow the ice to drain out. The noise stopped. He didn't seem concerned about where the water that got into the motor was coming from. Immediately after he left the ice machine auger no longer worked. My husband took out the motor that turns the auger, let it defrost, put it back in. It also worked. Last week the bad screeching noise came from the freezer again once, but hasn't happened since. About the same time we noticed ice isn't being made. You can hear the water turning on to make the cubes, but none ever form and drop into the tray. There was also water under the fridge one day, but that hasn't happened again. Water doesn't come out of the water spout in the front of the fridge anymore. It was always super slow, to the point of not being usable, but now it doesn't work at all. I think there's a water leak somewhere but we don't know where to start looking. Any thoughts?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,462 Answers

I suspect he real problem is that the freezer is not defrosting. its difficult but take off thge back panel in the freezer and see if there is ice build-up on the pipework behind.if so melt it off with a hair-dryer and check also that the drain is clear. the water you have had on the floor could be due to intermittant defrosting

Posted on Mar 31, 2007

Testimonial: "Hi -- I know you answered this 8 1/2 years ago (yoinks) but I see I didn't vote it helpful. It really was! We melted the frost off with a hair dryer, which worked fine. Then we did some more investigating and discovered a thermistor had gone out. We replaced it and it's working better. Not perfect but much better."


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The water dispenser is not putting out water and ice maker is not making ice. The fridge frequently cycles like it is trying to send out water.

it's still under warranty for up to 1 year,call whoever you bought it from and it should be repaired free of charge and next time you write send model number.

Dec 08, 2013 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Hi, I have a Kenmore Elite Refrigerator model #596.76253702 that leaks water from the bottom every time the ice maker refills. The problem keeps getting worse since I purchased this product 2 years ago.

If it overfills and drips, look for an adjustment behind the plastic endcover with a +/- on it. - is less water.
If it continuously drips, replace the water inlet valve on the back where the house water supply comes in.

Ice maker water not stopping
The water inlet valve may be staying open. You can swap the wires on the dual water inlet valve and disconnect the water line at the valve which goes to the ice maker. When you try the water dispenser the water will come out there. When you stop the water dispenser, if the water at the valve doesn't stop, the valve isn't closing so you'll need to replace it. If it does stop after trying it several times then the problem is with the ice maker.

Aug 24, 2011 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

1 Answer

I bought a ice cream maker from the US unfortuneatly the drive assembley isn't the right fit for my kitchenaid. Do you or can you help me find the right part? Kind regards Robyn Ricketts

Hi ROBYN, Happy New Year! First a couple of clarification questions: A) Was your ice-cream maker a Kitchenaid (KA) Ice Cream maker, too, and B) was your mixer purchased after 1990? If you purchased a KA Ice Cream maker and your mixer is less than 20 years old, according to KA, the Ice cream maker should fit all mixer produced after 1990.
If you have a different brand (not KA) of ice cream maker, then I’m afraid you just won’t just be able to replace the drive assembly, but you will also need the correct dasher (the scraper inside the freeze bowl), as such you probably would be better off purchasing a KA Ice Cream Maker, which would be compatible with your mixer. Of course if your mixer is over 20 years old, then even if you have a KA Ice Cream maker, it may not fit correctly anyway, which leaves you in a conundrum. Should you purchase a new KA mixer for your KA Ice Cream maker or do you purchase a new KA Ice Cream Maker to go with your current KA mixer produced after 1990?
You can download the KA Ice Cream Maker Use & Care Manual from the KA website at:
I wish I could offer you a better solution to use your new ice cream maker with your current mixer, but unfortunately I am unable to do so.
I hope this was helpful, even if it doesn’t provide you the answer you were looking for. Good Luck, Howard, Burke, VA. If this solution was helpful though, please rate it. hslincoln

Jan 10, 2010 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

Our brand new 3 door 25' LG has stopped producing ice. The switch is ''on'', and water dispenser works. The motor operates to send either cubes or crushed ice out the dispenser, but NO ICE. What do I look...

LG has problems with there ice makers. if is less than a year old it is under warrenty--even if you dont have a reciept. sounds like the ice maker needs replaced. i have replaced several that were less than a year old.

Oct 28, 2009 | Refrigerators

1 Answer


I had a Whirlpool Model GD5SHAXNS in which the icemaker quit working about the same time (3 years old). I had water out the dispenser, I found that it was the icemaker itself failed not calling for water to fill it. I replaced it with a icemaker on-line for about $100 and problem fixed. I have been told his is a common problem with the icemaker in this model ref.

Mar 26, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Problems with Maytag 21 cu.ft. Top Mount Refrigerator, MTF2172HR

not nessecarily an electrical fire, but sounds as if the compressor is struggling to start, it is indeed "tripping off" on overload. so yo may start ot see a decline in refrigeration. check your manual for "sealed system" coverage. adn check that against our date of purchase, you should have 5 yr manufactuere warr, but that all changed Jan '06 coverage was reduced to one year! yo ucan try replacing teh overlaod relay, atached ot the side of the compressor if youd like

Mar 07, 2009 | Maytag 21 cu.ft. Top Mount Refrigerator,...

2 Answers

Fridge Leak

hi thanks for the question the water in the crisper is caused by a clogged drain tube Pull the fridge away from the wall. remove back panel clean all coils find drain tube in drain tray and clean to inside of fridge thanks the appliance doc

Sep 29, 2008 | Refrigerators

1 Answer

Kenmore Elite Trio model 795.7757

Hello fergust
Welcome to Fixya,

You said, I have just purchased this unit and switch it on.After some 3 minutes error message appeared on the front door screen . Message ---- ER CF Neither fridge,freezer or ice maker are working. What is the problem.

Did you turn the refrigerator and freezer on to the proper cooling adjustments as in the user manual?
Is the ice maker hooked up to the water line and in the on position?
Did you use the free help line if you are doing it your elf?

While I look it up, you can try to reset the system by plugging the fridge for 5 minutes, or if you can not reach the plug, then throw the breaker for 5 minutes.
Not less than 3 minutes. That is why I sad, 5minutes.
Usually this will do it! let me know as I look up the error codes.
Please remember to leave a rating!!!!!

Call this number for all Kenmore questions 1-800-4-MY-HOME
One Year Limited Warranty
When installed, operated and maintained according to all instructions supplied with the product, if this appliance fails
due to a defect in material or workmanship within one year from the date of purchase, call 1-800-4-MY-HOME to arrange for free repair.

Let me know how it goes!
Bless You.
Please remember to leave a rating!

Sep 08, 2008 | Kenmore 73502 / 73504 / 73509 Bottom...

1 Answer

Ice maker not working

Hello bnelson488,

Since the ice maker is erationally starting and stopping at it's own leisure.

1.We must first try to turn off the fridge.

2.unplug it or if you can not reach the plug you can turn off the breaker to the fridge also, for 5 minutes!
After this you restart the fridge and see if the system reset it self.
This is a common way to reset some units!

If nothing works then perhaps the ice maker needs to be replaced.

How old the fridge?
Let me know how it works and if you have any questions.

Please remember to give a rating before you finish..
bless you

Here is an interesting article I just read.

Repair or replace?

When to pull the plug on your old refrigerator

It nearly always makes sense to undertake simple do-it-yourself repairs,
such as replacing a gasket on a refrigerator or a freezer.

Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual.

Should you pay for a repair or buy a new model?
The answer depends mostly on the age of your refrigerator,
how much you bought it for,and the cost of the repair.

Follow these guidelines:

When a repair makes sense.

If your refrigerator is under warranty or less than four years old (three years for top-freezers),
paying for a repair makes sense.
Note that refrigerators under warranty might require service from a factory-authorized technician;
readers have found them on a par with independent repairers.

When a repair might be a wise choice.

If your refrigerator is out of warranty and is four to seven years old,
it might make sense to pay for a repair. Customers generally pay $100 to $200 for a repair.
But you might want to buy a new model even at this stage,
given that today's models are quieter and have added features.
Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,
are 43 percent more efficient than conventional models built before 2001 and 56 percent
more efficient than those built before 1993.

When it pays to replace.

The repair costs more than half the price of a comparable new refrigerator.
Data also shows that it doesn't pay to fix a less-expensive top-freezer refrigerator
six or more years old or a bottom-freezer or side-by-side eight or more years old.

Thanks to better recycling programs, less than 10 percent
of a refrigerator you replace is likely to end up in a landfill.

Sep 04, 2008 | Whirlpool 25.6 cu. ft. Side-by-Side...

Not finding what you are looking for?
Hotpoint HSS25GFP Side by Side Refrigerator Logo

182 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hotpoint Refrigerators Experts

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Sal De

Level 3 Expert

2694 Answers

Are you a Hotpoint Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides