Hotpoint HSS25GFP Side by Side Refrigerator Logo
Stacia Kissick Jones Posted on Mar 14, 2007
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Several problems with ice maker

We got this fridge when we purchased our house a year ago. According to the manual it's less than 3 years old. I think there's a water leak somewhere but I don't know where to even begin to look. A month ago the freezer motor started making terrible noises. It happened whether the ice machine was on or off. The repairman said ice had formed in the motor, so he removed it to allow the ice to drain out. The noise stopped. He didn't seem concerned about where the water that got into the motor was coming from. Immediately after he left the ice machine auger no longer worked. My husband took out the motor that turns the auger, let it defrost, put it back in. It also worked. Last week the bad screeching noise came from the freezer again once, but hasn't happened since. About the same time we noticed ice isn't being made. You can hear the water turning on to make the cubes, but none ever form and drop into the tray. There was also water under the fridge one day, but that hasn't happened again. Water doesn't come out of the water spout in the front of the fridge anymore. It was always super slow, to the point of not being usable, but now it doesn't work at all. I think there's a water leak somewhere but we don't know where to start looking. Any thoughts?

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douglas smith

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  • Posted on Mar 31, 2007
douglas smith
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I suspect he real problem is that the freezer is not defrosting. its difficult but take off thge back panel in the freezer and see if there is ice build-up on the pipework behind.if so melt it off with a hair-dryer and check also that the drain is clear. the water you have had on the floor could be due to intermittant defrosting

Testimonial: "Hi -- I know you answered this 8 1/2 years ago (yoinks) but I see I didn't vote it helpful. It really was! We melted the frost off with a hair dryer, which worked fine. Then we did some more investigating and discovered a thermistor had gone out. We replaced it and it's working better. Not perfect but much better."

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You said, I have just purchased this unit and switch it on.After some 3 minutes error message appeared on the front door screen . Message ---- ER CF Neither fridge,freezer or ice maker are working. What is the problem.


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Please remember to leave a rating!!!!!

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Here is an interesting article I just read.


Repair or replace?

When to pull the plug on your old refrigerator

It nearly always makes sense to undertake simple do-it-yourself repairs,
such as replacing a gasket on a refrigerator or a freezer.

Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual.

Should you pay for a repair or buy a new model?
The answer depends mostly on the age of your refrigerator,
how much you bought it for,and the cost of the repair.

Follow these guidelines:

When a repair makes sense.

If your refrigerator is under warranty or less than four years old (three years for top-freezers),
paying for a repair makes sense.
Note that refrigerators under warranty might require service from a factory-authorized technician;
readers have found them on a par with independent repairers.

When a repair might be a wise choice.

If your refrigerator is out of warranty and is four to seven years old,
it might make sense to pay for a repair. Customers generally pay $100 to $200 for a repair.
But you might want to buy a new model even at this stage,
given that today's models are quieter and have added features.
Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,
are 43 percent more efficient than conventional models built before 2001 and 56 percent
more efficient than those built before 1993.

When it pays to replace.

The repair costs more than half the price of a comparable new refrigerator.
Data also shows that it doesn't pay to fix a less-expensive top-freezer refrigerator
six or more years old or a bottom-freezer or side-by-side eight or more years old.

Thanks to better recycling programs, less than 10 percent
of a refrigerator you replace is likely to end up in a landfill.
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