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ITunes registry error/CD-DVD not being recognized

I'm hoping you guys can help. I have a Dell Vostro 1500 laptop and my warranty expired 5 days ago. All of a sudden when I open iTunes, I get the following error message.

''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''

I have not installed any other burning software so that can be ruled out.
I have read a ton of forums on Apple's websites and others and have tried their solutions, but the same problem exists. Some of the things i have tried are:

Deleting the Upper and Lower filters in regedit but the upper and lower filters are missing on my computer. I did a complete uninstall of all Apple products per the instructions on Apple's website, rebooted, and then reinstalled iTunes and that didn't work. I installed a Gear driver, still didn't work.

Now i've noticed that the CD/DVD drive ''disappears'' sometimes. I was trying to burn some data files before and some worked but then all of a sudden it couldn't find the drive. This laptop is only a year old.

Any help would be appreciated. Did anyone resolve this problem?? I have the same issue, but my Nero 9 burns cds just fine.

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  • 3 more comments 
  • heatedfemale Dec 16, 2008

    can u please help me

  • pogiii Dec 28, 2008

    cant find settings used by the itune drivers for importingand burnincds and dvds

  • pru3333 Jan 04, 2009

    Same as previous poster. I have Windows XP Home Edition.

  • xxlhrly May 24, 2009

    still problem, uninstalled, reinstalled itunes- XP Pro, new Dell. still showing the error screen everytime itunes starts

  • Mintu Maity May 11, 2010

    Pls specify the OS, is it XP or Vista. The reason behind the optical drive not being displayed is owing the corrupt registry which is common with XP operating system. Pls get back

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I found the solution at Gearsoftware.com
The Audio FIle System (AFS ) driver is not compatible with Windows Vista.
I changed the driver file name as instructed and TaDa...it fixed my problem with itunes and Windows.
Hope this helps you.

Posted on Jan 07, 2009

3 Suggested Answers

  • 1 Answer

SOURCE: iTunes registry error/CD-DVD not being recognized

This is what worked for me.....and how I got to be in this problem.

Out of the blue I guess, didn't really notice, my CD drive vanished, no longer appeared in the "My Computer" screen. The solution I found at that time was to delete the upper and lower registry filters. Yeah, that worked, CD drive back. What I was not aware of was that deleting those filters lead to the itunes registry messages that everybody is refering to, along with the inability to burn a CD in Itunes. Uninstall/reinstall was no help.

The solution:

Follow the directions in this link:
http://support.apple.com/kb/TS2372?viewlocale=en_US

Follow it to the letter until step 11. At step 11 (step #'s refering to the XP instructions) it states to delete the lower filter, which I had done previously so it was not present, go on to step 12.

Step 12 says to right click on UpperFilter, which I had also deleted. The trick here is to ADD IT BACK IN!! Do this by right click on the right side of the Regedit screen, select "New", select "Multi-String Value", name it "UpperFilters". Your Regedit window should now look exactly like the picture in the instructions link. Now continue with step 12, modify your new "UpperFilters" by right clicking on it. Since you just added it, there will be no value data to delete so step 14 can be ignored. Enter value data per step 15 & hit enter. Click ok, reboot and you should be good.

I just did this tonight and after rebooting my CD drive was still visible and working, Itunes did not give me any errors when loading & I was able to burn a CD with Itunes.

Good luck, I hope this helps. It was ******* me off and I suspect others as well.

Posted on Dec 20, 2008

cambunctious
  • 61 Answers

SOURCE: iTunes registry error/CD-DVD not being recognized

I had the same problem with iTunes and installing the GEAR driver fixed it. If the drive itself is disappearing then the problem is probably more than iTunes. Try updating the actual CD driver at the Dell Support Page then install the GEAR driver again.

Posted on Feb 14, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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ITunes registry error/CD-DVD not being recognized


I had the same problem with iTunes and installing the GEAR driver fixed it. If the drive itself is disappearing then the problem is probably more than iTunes. Try updating the actual CD driver at the Dell Support Page then install the GEAR driver again.

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13 Answers

ITunes registry error/CD-DVD not being recognized


This is what worked for me.....and how I got to be in this problem.

Out of the blue I guess, didn't really notice, my CD drive vanished, no longer appeared in the "My Computer" screen. The solution I found at that time was to delete the upper and lower registry filters. Yeah, that worked, CD drive back. What I was not aware of was that deleting those filters lead to the itunes registry messages that everybody is refering to, along with the inability to burn a CD in Itunes. Uninstall/reinstall was no help.

The solution:

Follow the directions in this link:
http://support.apple.com/kb/TS2372?viewlocale=en_US

Follow it to the letter until step 11. At step 11 (step #'s refering to the XP instructions) it states to delete the lower filter, which I had done previously so it was not present, go on to step 12.

Step 12 says to right click on UpperFilter, which I had also deleted. The trick here is to ADD IT BACK IN!! Do this by right click on the right side of the Regedit screen, select "New", select "Multi-String Value", name it "UpperFilters". Your Regedit window should now look exactly like the picture in the instructions link. Now continue with step 12, modify your new "UpperFilters" by right clicking on it. Since you just added it, there will be no value data to delete so step 14 can be ignored. Enter value data per step 15 & hit enter. Click ok, reboot and you should be good.

I just did this tonight and after rebooting my CD drive was still visible and working, Itunes did not give me any errors when loading & I was able to burn a CD with Itunes.

Good luck, I hope this helps. It was ******* me off and I suspect others as well.

Nov 23, 2008 | Apple iTunes

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