Question about Logitech Quickcam Chat Webcam

1 Answer

Unable to hear sound from Messenger call

I have a really odd problem with Messenger 8.5! When I receive a voice or video call request I hear the ringing sound loud and clear from the speakers. On accepting the call I can't hear the other end but they can hear me. When I go into Audio and Video setup in messenger I can't "play sound" as the volume slider always returns to the lowest setting when I move it up. In otherwords it is being forced to the bottom and hence the volume is at its lowest setting all the while. The microphone works fine (on a Microsoft Live Cam).
There is no problem with the soundcard as I hear ringing, paly music, etc etc.

Any ideas welcomed as it's obviously something daft with messenger going on here!

Posted by on

  • Anonymous Apr 04, 2009

    My speakers work perfectly ... but once on a messenger.... cant hear sound on any voice call

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,061 Answers

OK your driver file is corrupted.uninstall cam drivers then redownload new ones.drivers are here>http://www.logitech.com/index.cfm/support_downloads/downloads/.Then go to yahoo and download messanger 9.0 for your os.
Was this solution helpful? Show your Appreciation by rating itRICHARDM69

Posted on Dec 14, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hello. I have recently installed a Vimicro USB PC Camera (ZC0301PLH) A4 TECH PC Camera H I use winXp sp2 The video is working but its integrated microphone isn't. I have already tried the...


See section C. Windows Live Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set
it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype

http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/

set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger

http://www.soft32.com/download_30.HTML

set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.

C. Windows Live Messenger:

http://download.live.com/Messenger

After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger:

http://dashboard.aim.com/aim

On the VIM sign-in window click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
Conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends.
Hope this helps. Bud

Sep 19, 2010 | A4tech PK5

1 Answer

When i open my messanger and find someone to video call with its says my mic worksa dn it worked the frist time nd now the second time it can "hear" my voice


Make sure the webcam mic is set as default - this is especially important if you have a laptop with a mic or use a headset with mic

Typical audio set up

Laptop with mic x webcam with mic x Vista x Yahoo Messenger 10

If you have an earlier OS, you may have to access your hardware from the Control Panel.

Plug in the webcam

TEST SPEAKERS

Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC

Click "Recording" tab.
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO MESSENGER

Open messenger - on top toolbar. Left click ( > ) Messenger > Preferences > Connection - Select 'no proxies' or 'connect direct to the internet' depending on the version of messenger you have
make sure your internet connection and country are correct in the lower two boxes > Apply > OK

Click ( > ) Messenger > Preferences > Video and Voice
Set webcam mic and speakers to show Default equipment
Open Video and Voice Setup to test audio equipment
Click 'Place a free test call'
Check box 'Allow USB devices to access Messenger'
Click 'Apply' click 'OK'


Jul 30, 2010 | Logitech QuickCam Messenger Web Camera

1 Answer

I can't hear the person, but they can hear me


They need to set up their audio correctly
Without knowing their set up can only give a typical example

Laptop with mic x webcam with mic x Vista x Yahoo Messenger 10
If you have an earlier OS, you may have to access your hardware from the Control Panel.

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO MESSENGER

Open messenger - on top toolbar. Left click ( > ) Messenger > Preferences > Connection - Select 'no proxies' or 'connect direct to the internet' depending on the version of messenger you have
make sure your internet connection and country are correct in the lower two boxes > Apply > OK

Click ( > ) Messenger > Preferences > Video and Voice
Set webcam mic and speakers to show Default equipment
Open Video and Voice Setup to test audio equipment
Click 'Place a free test call'
Check box 'Allow USB devices to access Messenger'
Click 'Apply' click 'OK'

Jun 01, 2010 | Logitech Webcam

1 Answer

Unable to hear other party. Can see myself, and others, no sound


Which ever Messenger or Skype you are using has to be setup in order to function. I'll assume that you are using YAHOO MESSENGER and walk you through the setup. All Messengers and Skype have an Audio & Video setup in them so the camera and microphone work properly with their program.
Bring up Yahoo Messenger and on the top left click on MESSENGER.
Then click on "Messenger Preferences."
Next in Category click on "CALLIN & DEVICES."
When that comes up check and check to see that Microphone is set to your audio card.
Next insure that the speakers are set to you audio card.
Then go to "Test Audio"
In Blue "Open the call setup Assistant"
When the window opens follow the instructions. When finished your camera audio should function properly.

Also you need to go to the Video setup and do the same so it will broadcast the pictures.
Hope this helps. Bud

Jan 05, 2009 | Logitech QuickCam Express Web Camera

1 Answer

I. Video capture 2. Audio


cheak sound menu u dint mute that mic or out sound on pc did ya dl latest driver

Oct 13, 2008 | Logitech QuickCam Orbit AF Webcam

1 Answer

Video sound problem


Durring video conferencing with MSN Messenger, I can't hear my friend and he can't hear me. Or I can hear them but they can't hear me. What's wrong? trnsp.gif Answer This article applies to the following products:
All Logitech Web Cameras with MSN Messenger Support
This article applies to the following software:
Windows XP
Test the Microphone in Sound Recorder

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
If the microphone does not work in Sound Recorder, click here for help in determining the problem with the mic.
While using MSN Messenger it is the messenger program, not the camera software, that negotiates the audio streams between two MSN Messenger Clients. Although we cannot directly support audio issues in MSN Messenger, the following steps have been known to resolve and improve audio issues in MSN Messenger. For further information, please consult the help documents associated with MSN Messenger.
Test Your Networking Router
You can also test to see if your router is causing audio issues by either physically bypassing your router and connecting directly to your cable/DSL modem or by setting up your computer as the DMZ (de-militarized zone). If you are a novice networking user, it is not recommended that you leave your computer in the DMZ state for extended period as that may leave your computer vulnerable to attack. However, you may briefly configure your computer as the DMZ to determine if your network settings are causing the audio issues. For DMZ setup instructions, please consult your router's documentation.
Enable Universal Plug and Play (UPnP) on both Windows XP and Your Router.
If either of the above steps resolves the no audio problem, try the following steps.
  1. Open Add or Remove Programs in Control Panel. To open Add or Remove Programs, click Start, point to Settings, click Control Panel, and then double-click Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. In the Components list, select the Networking Services check box, and then click Details.
  4. Make sure the Universal Plug and Play box is checked.
Notes: If you used a CD to set up Windows, you will be prompted to insert it into your computer.
If your router does not support UPnP or you still get no audio after enabling UPnP on both Windows XP and your router, you must manually open all UDP ports between 5004 and 65535. This is because the audio streams are sent dynamically using that range of ports. Without a dynamic way to open those ports like UPnP, there is no way for MSN Messenger to successfully negotiate the audio stream. Consult your router's documentation for instructions to manually open these required ports.
If you are still experiencing audio issues within MSN Messenger, and you have verified that the microphone is working in Sound Recorder, contact MSN Messenger Support.


This article covers Accoustic Echo Canncellation (AEC) and how it works.
trnsp.gif Answer This article applies to the following products:
QuickCam 10.x and RightSound supported cameras
QuickCam 11.x and RightSound supported cameras
Call Central and RightSound support audio devices
This article applies to the following platforms:
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home
Windows® Media Center Home
Windows® Vista
Accoustic EchoCancellation (AEC)'s purpose is to prevent sounds from your computer's speakers to be picked up by your microphone. This can be a significant problem with audio or video calling applications where the voices or sounds from other parties of the call is being inadvertently picked up by the microphone and fed back into the call, creating echo and other sound distortions. Without AEC, this echo can detract from the quality of a call and in extreme situations, the echo can degrade the audio experience to the point where the audio is useless.
To prevent this from happening, the AEC component monitors sounds being played by your computer's speakers while monitoring the incoming sound picked up by your computer's microphone. The AEC module takes the outgoing and incoming sound signals and compares them to determine if echo is present. If echo is found, it is subtracted before the audio from the microphone is sent to the requesting application. This will result in the remote party only hearing you speak, without being distracted by hearing their own voice echo back to them.
When enabled, echo is eliminated for the recipient of the audio/video message. For echo free chatting, both parties need to have a RightSound technology enabled web camera that supports the AEC feature.

Apr 05, 2008 | Logitech Quickcam Chat Webcam

1 Answer

No audio


hey there, what you can do is update your msn messenger to the latest edition and try to re install your sound drivers. this may reslove your problem.

fixya!

Jan 29, 2008 | Logitech QuickCam 961464-0403 Webcam

1 Answer

Loud static


Verify that your microphone is configured correctly loadTOCNode(2, 'resolution'); 1. In Windows Live Messenger, if you cannot see the menu, click Show Menu. 2. On the Tools menu, click Audio and Video Setup. 3. Click Next two times. On the Microphone page, verify that the correct microphone is selected on the Select the microphone you would like to use drop-down list. Speak in a typical tone of voice, and then verify that the voice meter moves up and down correctly. 4. Click Next, and then click Finish.uparrow.gifBack to the top
Verify that your contact's speakers are working correctly loadTOCNode(2, 'resolution'); To do this, have your contact follow these steps: 1. In Windows Live Messenger, if you cannot see the menu, click Show Menu. 2. On the Tools menu, click Audio and Video Setup. 3. Click Next. On the Speakers page, verify that the correct sound system is selected on the Select the speakers or headset you would like to use drop-down list. 4. Click Play Sound, and then verify that you hear the sounds correctly. 5. Click Stop Sound. 6. Click Next two times, and then click Finish.

Jan 02, 2008 | Microsoft LifeCam VX-3000 Web Camera

1 Answer

Sound problem when video camera is turned on


1.Check whether your cam has built in mic.
2.if then connect the mic signal cable to the MIC in connector in your sound card.
3.if your webcam doesnt support MIC functions. Connect the head phone with mic to mic/audio slot
4.if you have already connected Mic. then the problem with the sound card settings in the instant messenger menu.
5. Specify proper sound card manufacturer in the audi settings found in the preferences or options or settings menu in IM software.
thank you !

Dec 20, 2007 | Computers & Internet

1 Answer

Logitech Quickcam


Send them this info.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud


Oct 23, 2007 | Computers & Internet

Not finding what you are looking for?
Logitech Quickcam Chat Webcam Logo

157 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Computers & Internet Experts

micky dee

Level 3 Expert

2635 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18330 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a Logitech Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...