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Please check the entire length of the paper feed path from input to output for a small piece of paper that is stuck causing a "Paper Jam".
You are lucky that you can still print manually as this usually shuts a printer down until the jam is found and removed!
the display for an error message. If the display reads "Clearing paper
from printer," the engine has detected a jam and is attempting to eject
the jammed pages automatically. These pages will often be blank.
the display for "Performing PRINT/STOP TEST" or "Performing SERVICE
TEST." Either of these messages indicates that the printer is going
through a test procedure that may eject blank pages.
the amount of paper in the input tray if the printer is feeding
multiple blank sheets at a time. The printer will pull extra pages
through if the input tray is overfilled.
the paper in the input tray with the correct size if needed. If the
4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
the ink cartridges if certain colors are blank on the page. Replace the
black cartridge if printing a black text document that is coming out
blank. The printer may attempt to print even if the ink level is low or
empty, but will unable to print anything on the page, causing it to
come out blank.
the sealing tape from newly installed cartridges. The tape covers the
print heads and should be removed before installing the cartridges. If
the tape is left on, it will prevent ink from getting on the pages as
the "Check mark" button on the control panel to enter the printer menu.
Run a diagnostic so the printer can attempt to determine the cause of
the blank pages printing. Press the up or down arrow to select
"Diagnostics." Press the "Check mark" button. Press the "Down" arrow to
highlight "PQ Troubleshooting." Press the "Check mark" button. The
printer runs a diagnostic and returns to a ready state when done.
Check the software provided or installed on your Computer you use for work(printing software), look for print properties, check for print settings, look for manual Feed, Under manual Feed, set it for letterheads, however this has to correspond with the Applications you are using to print letterheads out of( under print, into the preferrences you should be able to have the settings as well). If your printer software does have these settings, then you will have to do it Manually upon every print.
you must clean separation roller whit wet cloth or alcohol.
Remove Tray 2, look for blue (usualy) cylinder feed rubber on it and clean
P.S You can clear paper feed roolers too (look at printer bottom after removing Tray 2) using same way!
I am not sure of the printer that you have, but it could be that the seperator pad is dirty or the paper feed rollers are dirty. You can clean them with a little isopropyl alcohol and a soft cloth, Make sure the printer is off when doing this procedure.
I have had this problem after printing a large batch of sheets on a heavy matte photo paper. The roller picks up a 'polish' from the surface coating and then fails to grip. I have tried cleaning the roller, with some sucess, but the best solution I have found is to feed through several blank sheets (just page throws in a Word document) of a ordinary 80 gram paper. Doing this between smaller batches of the photo printing seems to keep things flowing.
The printer does not feed paper from the tray and then states that there is a paper jam. I have removed all paper and there isn't a paper jam. It will feed paper through the lower roller and straight into the printed paper tray, but will not feed a new sheet.
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.