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Hi - Possibilities of the turntable not spinning are either it is turned off, damaged or the support itself is damaged as well. Confirm that the power supply is not faulty or defective. Contact a professional to move forward accurately.
Repairs are expensive. New microwaves are cheap. But you don't have to spend a dime on either. If your microwave turntable stopped spinning, here's an easy way to try and fix it. And all you need is some warm, soapy water and your own two hands.
You don't have to be an appliance expert to troubleshoot a seemingly broken microwave turntable. You might find that all your little Zappy needs is a checkup and a good, thorough cleaning.
If you follow these steps and find that your microwave still isn't turning, it probably means the motor has spun it's last spin. Then it's time to retire old Zappy.
Unplug the microwave. Safety first, kids.
Remove the glass tray and the circular turntable guide. Wash them both in warm, soapy water to get rid of anything stuck. Pay special attention to the rollers on your turntable guide, making sure they're able to spin freely.
Clean the internal cavity. Make sure to check your microwave's center cavity to make sure it's free of movement-hindering (and gross) leftover food.
Check that the drive bushing is working. Make sure that the drive bushing, the plastic mechanism in the bottom of the microwave's interior that the glass tray turns on, isn't worn out or split in two. If it is, you'll need to have it replaced.
Put it back together. Put the turntable guide back into the circular groove. Place the glass tray turntable over the turntable guide and onto the drive bushing. Adjust until the drive bushing should fits perfectly into the grooves of the glass tray.
Test it out. Zap a mug of water for a short bit to see if you fixed the problem. Do not run the microwave without anything in it.
This is a common problem in many brands, you have proved the AC voltage to the motor is fine, if there had a been an issue the voltage would have dropped while in operation causing a load on the power supply, since there was no change in the off/on stage it proves the motor is the problem and must be replaced to resolve the issue.
through the platter motor access window, unhook belt from motor spindle (usually brass) which is exposed on the left side when you remove the mat.
Now give the motor a spin with your thumb/index finger. repeat up to maybe a dozen times. sometimes a motor like this will get a dead spot where a bit of debris will 'gum up the works' and stop the electrical contact it needs to spin.
if it does start working by some miracle, then just let is sit and run at 45rpm for hours or even days, this may kinda rub off some very light corrosion that might have built up on the armature over the years. (if it is a brush type motor)
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