Hi this is Rajni. Many a times when i get a call, I am not able to receive it. If I press answer button the call doesn't get received and the person who is calling me get a busy tone. The phone gets hanged and also the upper button is too loose. When I reported this problem to the service center they says that loose button is not a manufacturing defect and its not covered under warranty.
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Make sure when you answer the phone you do it by pressing the picture of the phone receiver. If you answer it by pressing the big silver button, you will switch on the speaker as well as answering the phone.
The problem is with your Phone Please Restore the factory setting only it'll solve your problem. If it dos not solve then try to do this 1step Switch off your Mobile then 2nd Step You should press & hold 4 buttons on your mobile the buttons are * button, no3 button, call button & switch on button. remember you should hold all 4 buttons until Nokia tune comes. all buttons will pressed in one time only you should not live any button in between.
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i m not sure if this is gonna help but still u can try reformatting it maybe it will change the code back to 12345 just press answering button,1,3 and * and while keeping these 3 buttons pressed just keep the starting button pressed at the same time.don't leave the buttons until "reformatting" appears on the screen.best of luck