Mouse and Keyboard seem to be working together to stress me out
When I am typing, whereever my mouse is at on the screen, my keyboard decides this is where I am going to type (or not - if its not in a typing area it will either minimize the program I am working with or just make it so I cant type because I am not in the typing area) and its FRUSTRATING to always have to move the mouse back to where you were typing in the first place...
When I am typing, whereever my mouse is at on the screen, the keyboard decides this is where I aating when I am typing and dont realize this m going to type (or not) and it is frustr
I was typing it is frustrating and it moved it up a line next to "when I am typing..."
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First thing we want to do is verify that your keyboard & mouse and plugged into the correct places and are powered up and able to work.
Turn your computer on and look at your keyboard and tell me if any lights are on to show that it has power and is operational.
Watch the keyboard lights until the computer gets to the login page and tell me if the lights come on and stay on? Or do the lights turn on for a moment and then turn off again?
If you do not see any lights, please clarify if there are NO LIGHTS on your style of keyboard or if there are lights but they are not lighting up.
If your keyboard has lights and they are not lighting up at all, then turn off the computer and unplug the mouse and keyboard and swap them around. Then turn the computer on again and tell me if the lights come on and the mouse and keyboard become operational.
Once we verify this we can continue to the next step of troubleshooting. Please report what you find and I will help you solve this.
Try an external USB keyboard or use the on-screen key board which is a feature of Windows - the mouse has to be working for the On-Screen keyboard to work. If any of these two remedies work, your Keyboard is bad.
I think I just fluked on doing it. I tried to press the syncing buttons all together but that didn't work then I tried to press the keyboard and the dongo button together and then the mouse button and the dongo button then it seemed to work. Like I said I think i just fluked.
I was also facing the same problem. But when you see on back of the keyboard the instructions are there. or follow these steps.
1. insert new batteries both in keyboard and mouse.
2. decide what device you want to connect 1st (Lets connect Keyboard first)
3. Pres and Hold the connect button for both key board and receiver for about 5 secs.
4. don't press any key on key board till 10 secs (During this time it trying to connect with receiver)
5. Check the key board connectivity if it works then take it away or put it behind some barrier so that when you are connecting the mouse it don't interrupt.
6. now for the mouse do the same process as you have connected the keyboard.(step 3 & 4)
7. now check both key board and mouse they will work fine.
Have you pressed the connect button on the bottom (or side) of the keyboard.
Having the mouse working means that all the rest of the kit is working, (as the reciever can connect to the mouse)
if the keyboard will not connect (after pressing connect a few times)it seems that you have a dud transmitter in the keyboard, This does happen unfortunately (the oscilator crystal fails) if within warrantee try to get it replaced.
Hope this helps
just called Logitech support (who were more than helpful, very friendly, and picked up the phone within 5 minutes).
I have an MX3000 laser combo set and the receiver lost connection to the mouse last week. Then the keyboard went out a few nights ago. I had tried what everyone else here had tried to no avail.
So I decided to give a tech support line the benefit of the doubt and call one...
I'm very glad I did! Here is the entire process for the Left Ctrl + Left Alt + F12 keys. First, when you hit these keys together, a box should pop up on screen to prompt you to reset the encryption sequence. That is what these keys are for. If nothing pops up on your screen (as was my case!), wait a few minutes for the button sequenece to time out, then hit these keys again. Make sure its L-Ctrl + L-Alt + F12 only. Within 2 seconds after that button combo, hit connect on the receiver. Within 2 seconds of that hit connect on the underside of the keyboard. Within 2 seconds of that, hit your Escape key on the keyboard. Sounds completely ridiculous, but this is the direction Logitech support drove me in. And it worked for me. And this is after I tried everything imaginable for over the past week.
We then moved on to the mouse, which i thought we had fixed. But now i have one working and one not working, so I think I need to re-run through this whole process to fix the second mouse. Basically, I now have 1 mouse that works on both receivers, on 2 different pc's with 2 different keyboards in two different rooms (both sets are MX3000 however).
The other now seems to have lost the signal. Will update if I get that second mouse to play nicely with me.
Hope this helps anyone about to trash a perfectly good unit like I was!