Question about iRiver H10 MP3 Player

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System files missing

I turned on my computer and a message read "system files missing",. i went online to iriveramerica/support and i could not understand their directions. I tried to call their hotline on 3/12/2007, # 360-567-3599,I stayed on hold from 6:15pm until 8:00pm, nobody picked up.(FYI, after 8pm, the phone clicks off) I called today, 3/13/2007, at 11:30am(opens from 11am-8pm)I stayed on hold until 12:30pm, nobody picked up. This seems like a common problem but i do not understand the answers that were given. I am not computer literate AT ALL. (you can just imagine what I went through just downloading ONE song) Do you have a telephone number where i can call and speak to a representative that can walk me through the process step by step?

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Re: system files missing

Hey I had the same problem and finally recieved an email from Iriver after 3 weeks. I was so frustrated about how long it took though. But anyway, i tried what they told me to do and it worked!! Here are the instructions. Good luck! The following steps will help you manually format your H10. Copy & paste the link into your browser.Choose SAVE, save it to your Desktop. Locate the file & unzip the file. (let it unzip to the location that has already been chosen ) 1. With the player disconnected & powered off, pull out the battery, then replace the battery. 2. Connect the H10 to your computer. 3. Hold down the "O" button then press the power button. Keep holding it down until you see "UMS Connect V0.90" or "Emergency Connect" at the very top of the H10's screen & let Go. The player will then display USB connected. 4.Click Start / My Computer 5. Right Click on the player's Drive letter and select Format "Removable Disk" 6. Check "Quick Format", making sure the File system is set to "FAT32" and click "Start", then OK. 7. After formatting is complete, click OK, then click on Close. 8. Click Start / My Computer. In the section "Devices with Removable Storage", double click on "Removable Disk". You should now see no files or folders in here. This is your H10 window, minimize the Window. 9. Click on My Computer, Click on your C: Drive, Open the iRiver Folder, Open the H10 folder. Right Click on the System folder & choose Send to H10. 10. Once the file has finished copying, close the H10 Window & disconnect the player from computer.Let the H10 boot up (it may look like it locked up, give it a minute). On H10, go to Settings / Timer / Date/Time and set to current date and time. 11. Reconnect the player & re-download your files to the player. 12. Perform a Firmware upgrade to the Player. Directions for manually updating the firmware on your H10. Please make sure you have the player connected to the system. Download the MTP Updater Tool and .ZIP files (Zip files are near the bottom of the page) from FOR THE 5GB or 6GB PLAYERS: A. With the player disconnected & powered off, pull out the battery, then replace the battery. B. Connect the H10 to your computer. C. Hold down the "O" button then press the power button. Keep holding it down until you see "UMS Connect V0.90" at the very top of the H10's screen & let Go. The player will then display USB connected. FOR THE 20GB PLAYERS: A. Use Paperclip (or something similar) to ?Reset? the H10 via the Reset button on top. B. Hold in the (0) key and then Press Power. Hold both buttons in until you see ?Emergency Connection? across the top. Player is now in UMS Mode. Run the MTP Update Utility 1. From the Main Screen, Click on Manual to proceed with the Manual Update. 2. From here you would click on the Open Button to find the .zip file you downloaded. 3. Find the .Zip file that you downloaded. Click once on the file to highlight it and then click on Open to proceed. 4. It will do a firmware check and tell you what firmware you have on the player, and what is going to be installed. Click Next to continue. 5. Once it has detected the Firmware Versions, you Click on Update (or Recovery if you want to format the player) to update to the latest version. 6. The upgrade will proceed. Please wait until the upgrade is done. 7. It shows complete message and upgraded firmware version.

Posted on Apr 04, 2007

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Re: system files missing

Im a mexican boy with the same problem. Here are the instructions step by step. I follow the instructions and have my iriver in optims conditions. JE Sorry for my badly english. Seguro Funciona jejeje

Posted on May 21, 2008

Re: system files missing

I will answer my own problem. (i intially sent this problem hoping to get an answer)if anyone has had the above problem, i have the answer. First,i called the 360-567-3599, their is an automated service that ask you what type of h10 device you own, DO NOT pick the device type,(example: if you have h10 5/6 gbs press number 3, etc.)Later, you will hear about estore questions, keep listening, when you get to the end, you will hear, "all other questions, press(i'm not sure what number, but push that number) a live representative will help you. Let him know that you tried everything and it still does not work, they will have you send it to them. i was soooooo pleased with my device when i received it. all my music is gone but that's ok, but have it backed on my windows media player so i just downloaded it again. P.S. make sure when you mail it, that you get insurance, return receipt, the works, to ensure that you receive it back in one piece. I think i will return it to them in the future if it stops working again.

Posted on Apr 05, 2007

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Re: system files missing

Try this and let me know if it works

Posted on Mar 29, 2007

Re: system files missing

I have the same problem. I also tried to call that same number a few times and stayed on for about 45 minutes each time and there was no answer. Please let me know if you fixed your problem and how. Thanks!

Posted on Mar 29, 2007

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System files missing

I fixed this problem for my mate, here's what I did:

1) plugged in H10 to pc that didn't have any iriver software on it
a) I've read if you press the "o" button on the iRiver H10 when connecting it will just connect as a usb mass storage device
2) the H10 now appears as a mass storage device
3) right click on the drive, and select format ( I choose quick format)
4) install the iRiverFirmware updater from
5) when you run the updater, it found the H10, then asked if the device was from USA or Europe, mine was from Europe
6) It stated that the iRiver firmware was v0.0, and would install v2.51 (I've seen v2.53 available on the european iriver website but could not download it).
7) proceed with installing the updated firmware
8) on the last screen it says, unplug to complete firmware update - NOTE press Finish first before unplugging
9) switching on the iRiver it 'rebooted' a few times and then when the menu appeared, I connected to the pc and just dropped some mp3 files into the music directory and all was okay.

hope this helps.

Here is for the Iriver H10 software:

Apr 13, 2009 | iRiver H10 MP3 Player

1 Answer

Restore the system files, connect H10 to recovery tool

The procedure depends on what version you have.

Below there is the procedure for 20 GB , on other models procedure is the same, but you must find the right download for your model.

For 20 GB :


--- This applies ONLY to the 20 gig version of the H10! ---

--- This procedure formats your H10 so all data will be erased on the player! ---

1. Power off H10 - 20gig unit.

2. Insert staple or other small object into reset hole to press reset button.

3. Connect player to USB cable.

3. Hold down Select key (labeled "O" - right button on front of player) while also holding down power key until player boots.

4. Unit must display "Emergency Connection."

5. Unit will now appear as a drive under My Computer. Right click on drive, select Format. No need to change anything, just proceed.

6. Download H10_20GB_System.exe. It is a self-extracting archive. Double click on it and unzip to c:\iriver.

7. Locate iriver directory, double click. You will see H10. Double click once again; you will see System.

8. Right click on system, select "Send to" and choose the directory of the player.

from System Files Missing

If you have the 5 or 6 GB see iriver - H10 5/6 GB Series Support

Feb 24, 2009 | iRiver H10 MP3 Player

1 Answer

IRIVER H10 system files misssing

you can just go into the shop you bought it from or dicksmiths or something and they would sell the disc
as for your computer one just plug in your device then when you think it has loaded and everything go in to my computer and it should have your device there!

Oct 12, 2008 | iRiver H10 MP3 Player

2 Answers


I had same problem. On this website I read that problem is due to hard drive malfunction. I have solved my problem by doing the following. Actually a friend of mine told me he solved similar problem with his iPod this way.
1- Per indication on this website (fixya) I put device next to my ear at the time I turn ON and screaky sound was present. In my case I could hear that sound.

2- on a solid table I put a piece of cloth
3- removed batery from H10 and installed back ON (I think this is called reset)
4-put iriver h10 on my hand with screen towards my palm
5-turn device ON and immediately slap it against table (with piece of cloth in between) at third attempt device boot normally.

I figure, device was dead why not try this. In my case it worked.

Now I am trying to synch my music. sometimes it sync sometimes it reports error but music is there.

Oct 11, 2008 | iRiver H10 MP3 Player

1 Answer

Iriver H10 sistem files missing problem

just go to iriveramerica is more of a store search, got to the iriver website find your device click on its page and then at the bottem it will have relevant updates as well a firmware recovery tool, if not just do a search on their website it is not a player specific tool

Mar 22, 2008 | iRiver H10 MP3 Player

1 Answer

Can't copy files to and from Windows Media Player

If the music service subscription that you originally used to transfer these files has expired, then you will get this error message.

Also, you have to fully resynchronize to the original computer yo connected the player to every 30 days.

Mar 08, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

6 gb version of H10 displaying error message on start up

you need to upgrade firmware to version 2.51 using the mtp upgrader download found at after doing this your player should work this upgrade is a recovery tool and works very well with all mtp version players

Dec 30, 2007 | iRiver H10 MP3 Player

1 Answer

Iriver (h10)

either find rockbox or iriver plus and do a firmware upgrade

Nov 12, 2007 | iRiver H10 MP3 Player

3 Answers

Missing system files

how reinstall the firmware for E10? the laptop doesnt see the HD of E10.

Mar 16, 2006 | iRiver H10 MP3 Player

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