Question about Creative Labs ZEN V Plus MP3 Player

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My Zen has frozen while playing.

While I was playing my Zen it froze. I cannot get it to play at all or turn off. The screen stays on and I cannot get it to connect to my computer. None of the buttons work, it has frozen completely.

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There should be a tiny pin hole on the left side under the power button. This is the reset.

Posted on Dec 14, 2008

  • Connie
    Connie Dec 14, 2008

    Also, there is a video on youtube that might help you as a "last resort" if no other solution works. Looks risky to me - but if nothing else helps you, it might be worthwile to have a look. http://www.youtube.com/watch?v=22T_gkkZj...

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The only option in this case is to leave it on till the battery discharges then turn it back on after charging.

Posted on Dec 14, 2008

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Hello,

Restart your Mp3 player, or just let the battery die and then recharge it.

Posted on Dec 14, 2008

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1 Answer

Zen v plus


What you are going to want to do first is to try reloading/updating the firmware. Follow instructions in this link. After updating let me know if you are still having a problem. Also, what are the warranty/return details? Good luck.

Sep 09, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zen has frozen and it is still on.


Try resetting it with the reset button on the side of the player. You need to use a pin to push it. If it resets successfully use the players utility to reset and check it.

Cheers

Dec 28, 2008 | Creative Labs Zen V MP3 Player

1 Answer

My zen has frozen and it is still on.


ok look down on your zen u will see a play where u plau it in then nezt to it its a veru very little thing get a pin put it in there then it will not froze

Dec 14, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen v problems-frozen


If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Aug 25, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen Micro (6gb) is frozen


Take your battery out of the back, turn it back on and let it reboot.

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

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Creative Zen V Plus Frozen on the product title screen


this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
  4. Select Format (All) and select Yes to format the player.
  5. After the player has finished formatting, select Reboot.
  6. Re-transfer the tracks to the player.

Feb 16, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen Frozen


ARE U RUNNIG WINDOWS MEDIA PLAYER 11

Dec 17, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen frozen on one screen even after I've restarted it.


hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Frozen/won't turn on??!!!


Apologies if this answer is offensively obvious. Try putting a paperclip or equally small object into the little reset hole at the bottom of the player if you haven't done so already. Mine froze a couple of times and it always worked.

May 16, 2007 | Creative Labs ZEN Vision:M Digital Media...

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