Question about TruTech PLV16320 Television

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Cannot program remote control to receiver

We just changed the batteries in our Philips remote control (rc19041003) and now it no longer works with the Directtv receiver (also Philips).

I called Directtv but they no longer have the codes for this receiver in their database

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You should have direct tv replace both units for you, They are providing the service and it is their responsibility to keep their customer up and working. A battery change should not affect the use of the product. There must be something wrong with the receiver if it cannot operate correctly after such a normal use from the user as a battery change. I hope this helps you with your problem.

Posted on May 17, 2009

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