Question about HP Photosmart C4280 Aio Printer

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My scanner scans incomplete images

Until a couple of weeks ago, my hp photosmart c4280 scanner would do nothing but say "usb not connected". I installed new drivers, and now it will occasionally scan, but when it does, it scans partial images - the top left corner, the middle three inches, bottom right... there is no rhyme or reason, just a lot of frustration! What's happening?

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  • 2 more comments 
  • jeanburger Dec 21, 2008

    i have the sam problem, it says usb not connected..what do i do?


  • katan814 Dec 31, 2008

    I Don't Know Why The FU$^&( I Went To Use My Printer Scanner And It
    Says: USB Is Not Connected (It's Impossible) Cause The USB Cable &
    The Energy Cable Are Working Fine , I Can Print & Copy (How Could I
    Do It If The USB Is Not Connected?) By The Way I Have An Extra USB
    Cable (NEW) And I Replace it To See What Happens And I Have The Same
    Problem. HELP!!

  • stellamay119 Jan 19, 2009

    We are having the same exact problem....it will print but it says that the USB is not connected and it apparently is..I tried different USB sites...ours even started blinking where the "on" button is..grrrr

  • Anonymous Apr 08, 2009

    I'm having the same problem. Sometimes I can get it to scan if I keep hitting cancel. Now it won't scan at all. I can see why they gave this printer away for free with purchase of a desktop computer.

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5 Suggested Answers

Riztech
  • 731 Answers

SOURCE: My scanner always scans with blurry lines across scanned images from it

Hi,

I believe that you are trying to scan via HP solution center.
Did u tried scanning from Scanners and Cameras in control panel, and did u notice any lines?

If u get the same lines, we have to remove the USB Composite device and imaging device drivers.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Check for Imaging Devices, click on + sign, then u will see "hp photosmart c3100" right click on it and click Uninstall. Then, Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

7.Try scanning.Please let me know after following the steps!

Posted on Feb 09, 2008

Melmems
  • 2 Answers

SOURCE: Trying to scan, but keeps on saying "USB not connected"

I had the same problem.  The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message.  However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila!  presto! and all is right with the world again.  
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance.  But yay for quick fixes!

Posted on May 03, 2008

  • 2 Answers

SOURCE: HP C4280 scanner problem

reinstalling the driver software onto your computer will fix this problem

Posted on Sep 03, 2008

  • 23 Answers

SOURCE: How do I install ink cartridge for hp photosmart C4280

To replace the print cartridges
1. Make sure the HP All-in-One is on.
CAUTION: If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you try to remove them.

2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.

3. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.

4. Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.
1 Print cartridge slot for the tri-color print cartridge
2 Print cartridge slot for the black and photo print cartridges
5. Pull the print cartridge toward you out of its slot.
6. If you are removing the black print cartridge in order to install the photo print cartridge,store the black print cartridge in the print cartridge protector or an airtight plastic container.

7. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.

8. Slide the new print cartridge forward into the empty slot. Then gently push the upper
part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Work with print cartridges 69
Maintain the HP All-in-One

9. Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge
alignment page.
10. When prompted, ensure plain white paper is loaded in the input tray, then press the

button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.

11. Place the page print side down on the scanner glass and then press the button next
to OK to scan the page.
When the On
Please Don't forget to rate this solution. Thanks.

Posted on Feb 17, 2009

siawolf
  • 749 Answers

SOURCE: I have already the HP Photosmart C4280 All-in-One:

your driver is available for free download here http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3192753&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20
you will need to chose your operating system on the first page.
the second page has the drivers. personally i always download the full software and drivers together (they include the extra software to edit photos and stuff)
download them to your desktop (so you can find them) double click on the icon it creates to start the install, follow the prompts, restart the computer when asked..
Regards..

Posted on May 26, 2009

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1 Answer

I am trying to scan a document and it is not working, I have a hp photosmart c4280 printer. How do I install a usb cord


hi
Place the document or image into the scanner for scanning. A scanner with a paper feeder will only receive flat papers and photographs, but a flatbed scanner opens to accommodate books, fabrics and leaves along with flat papers. There is even a attachment for feeding photo slides into flatbed scanners.
  • Step 2 Start the scanning softwaremag-glass_10x10.gif. If the scanner does not engage the software automatically, press the "start" or "scan" button, or click the scanner icon on the computer screen to initialize the software.
  • Step 3 Activate the scan. Click the "file" menu and select "acquire," "import," or another practical choice that applies.
  • Step 4 Preview the item to be scanned. Most scanners have a preview option. This will show the scan area inside dotted lines. The lines can be moved with the mouse to relocate, enlarge or crop the scanning area.
  • Step 5 Set the resolution for images by number of dots per inch (dpi). For computer screen viewing, 100 dpi should suffice. Use 200 to 300 dpi for items to be printed.
  • Step 6 Use the appropriate setting for scanning black and white text. If the scanner does not show a preset for text, use "line art" or "black and white" at 300 dpi. Then use the optical character recognition (OCR) program to convert the image of the text into a file for word processi
  • Jun 09, 2010 | HP Photosmart C4280 Aio Printer

    1 Answer

    My hp photosmart c4280 will not scan..I keep getting the message USB not connected?


    You need to uninstall your printer, then reinstall the newer version of software (can be gotten at the HP site). I just did it and now my scanner works.

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3192753&lc=en&cc=us&dlc=en&lang=en&cc=us

    I hope this gets you scanning again....

    Sep 08, 2009 | HP Photosmart C4280 Aio Printer

    1 Answer

    Printer and copier work fine- scanner says USB not connected.


    I had this same problem and it is fixable, but not the way you would probably like, though you can still scan with the printer. You just have to open the Paint program and click from scanner or camera, and then choose your printer and click scan preview, and then scan, it works just fine but its a little time consuming.

    Jun 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

    1 Answer

    Printer keeps saying usb not conected


    Can you print from it? It sounds like you just need to install the software that came with it, it has all the drivers you need or go to hp website and download the newest drivers. Update your drivers and then it will recognize it.

    Jan 08, 2009 | HP Photosmart C4280 Aio Printer

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    Hp all in one says USB IS NOT CONNECTED when I try to scan


    my hp c4380 won't scan gives out a error message the usb is not connected but it is.

    Dec 12, 2008 | HP Photosmart C4280 Aio Printer

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    HP Photosmart C4280 All-In-One Will Not Scan


    hi
    i had the exact same problem and i installed and un-installed
    over and over again

    and then it hit me !!!

    why bother ??? , just download a 3rd party scanning software like "VueScan" or any other you find on google and it does the job !!
    it's light, recognize the scanner (C4280) automatically and scan !!

    cheers

    Sep 22, 2008 | HP PhotoSmart C4280 Laser Printer

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    HP C4280 scanner problem


    reinstalling the driver software onto your computer will fix this problem

    Aug 26, 2008 | HP Photosmart C4280 Aio Printer

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