Question about Dell 16X DVD±RW Serial ATA Internal Drive for Optiplex 755 Energy Smart Desktop (TP969) DVD Drive

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Same problem different Dimension

I have a Dimension E510, Phillips DVD+-RW Drive, and I'm getting an Error Code 39. Also I'm unable to open the DVD Drive. I've tried all of the registry fixes available. I can't use the operating system cd, and a system restore doesn't work either. I'm running WinXp service pack 3. Dell you need to get on top of this issue asap. And no I did not remove any DVD burning software that can be reinstalled to resolve the problem.

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My DvD-rw will not open

This occurs often will CDrom/DVD's. There are two other ways of getting it open. One is to go to my computer, right click on the dvd drive and select eject. The other method is to look for a tiny hole, usually just below the door. Take a paperclip, bend it out and insert this carefully into the hole. This should open the door enough that you can pull out the drive caddy.Sometimes this will be enough to get the drive actiing normally, other times a rubber belt inside the drive has stretched enough times that it no longer opens the door reliably. You usually can continue to use the drive, but eventually you'll find that having to manually eject is too frustrating and replace the drive.

Sep 20, 2012 | eMachines W3107 DVD-RW Combo Drive

1 Answer

Hi! I have a Dell Dimension CDW/DVD stopped working...the drive wasn't being recognized at all. So I replaced it with a TSSTcorp CDW/DVD TS-L462D-0...didn't help...still not recognizing my...

Did you use the same SATA/PATA cable as from the last one? If you have a different cable try that. Also if its a PATA(also known as IDE. usually a flat wide cable) cable try switching it around maybe its backwards. Verify its getting power, are there lights? does it open?
After you have tried all that reboot. if windows detects the device you should be good, may just need to update the firmware from disc or from the TSST website. If windows does not detect it you can try to search manually using the add remove hardware wizard in the windows control panel. If none of this works, as crazy as it sounds... you may have another defective drive. Trying a known good one will see if thats the problem.
Hope this helps.

Jan 26, 2011 | LG SecurDisc 20x External Double-Layer DVD...

1 Answer

I have a Panasonic DMR-EZ45V Combo DVD/Video unit. I had a problem with a disc (DVD+RW) and it took me an age to get the disc out the unit. When I did, I now get the U61 error code. Having looked at some...

First, unplug the device. Next, using a Phillips-head screwdriver remove the two screws on the sides (1 on each side), and three screw on the back, of the case, and remove the cover.

There is one Phillips-head screw at each side of the DVD drive, and one at the back, attaching the DVD drive to the DVD Recorder chassis. Remove each of these screws, and you can remove the drive assembly. There are 4 delicate ribbon/flex cables running from the bottom of the drive, to sockets on the circuit board. Gently slide each of these out of their sockets on the board.

Once the screws have been removed and the flex circuits unplugged, you can remove the drive from the DVD Recorder.

On the top of the DVD drive there are four more small Phillips-head screws, one at each corner. These secure the top cover of the drive. Remove these screws, and then remove the cover by lifting the back edge up, and then pulling the cover backward and up.

NOW, I tinkered for a long time on the drive mechanism, reassembling and testing repeatedly, before resolving the error on my unit. Ultimately, the solution was to carefully slide the laser head to the back of the drive. The laser was originally forward (toward the tray door). Once I slid the laser all the way back, I put everything back together and everything worked properly again.

I won't be surprised if the problem re-occurs as I never determined the original cause of the problem, but at least I now know how to quickly repair it.

Hope this helps.

Jan 05, 2011 | Panasonic Computers & Internet

1 Answer

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful. To solve this Code 39 error, follow these instructions:

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Another possible CD/DVD issue you may want to investigate


Nov 03, 2010 | LG (GDR8164B) Internal DVD Drive

2 Answers

My TS-L 632H DVD Rw drive will not recognize cds. Get the following code on Device Manager: This device can not start (code 10)

firstly u need to check your cables then try different cds, there are sometimes when an optical drive does not read some cds or dvds mainly dvd RW .

the only solution for it is changing the lense of the drive or buying a new one

happy computing
good day

Jun 01, 2010 | Computers & Internet

1 Answer

Phillips dvd-rw dvr 111d in dell dimension 3000 not recognise as dvd rom drive, that is play cd but not dvd

Close all the burning softwares and check if its working, if not try to flash the chipset for the drive, this would be very much available in the support site, u can download and run the same in the system.

Jul 30, 2009 | Dell DVD-rom DVD Drive

1 Answer

Dell won't acknowledge installed DVD/RW Driver

try running this patch..

or try calling Dell Tech. They normally remotely access your system and run a patch and your dvd drive will show up in Sonic/Roxio

Nov 22, 2008 | Dell 16X DVD±RW Serial ATA Internal Drive...

1 Answer

DVD Issue after newinstallation - Receiving error relating to decreasing color resolution

Better to use software such as Windows Media Player, or powerDVD, realplayer more for your internet mpeg type movie files.

Nov 01, 2006 | NEC 16X Multiple Format DVD+/-R/RW/DL...

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