Question about Dell 16X DVD±RW Serial ATA Internal Drive for Optiplex 755 Energy Smart Desktop (TP969) DVD Drive

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Same problem different Dimension

I have a Dimension E510, Phillips DVD+-RW Drive, and I'm getting an Error Code 39. Also I'm unable to open the DVD Drive. I've tried all of the registry fixes available. I can't use the operating system cd, and a system restore doesn't work either. I'm running WinXp service pack 3. Dell you need to get on top of this issue asap. And no I did not remove any DVD burning software that can be reinstalled to resolve the problem.

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Click on this article to fix the issue

http://windowsguru.org/solutions.html

Posted on Jul 25, 2009

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I have a Dell Dimension E510 that has a Phillips DVD+RW DVD8801. Windows Media Player will not recognize my burner?


You can solve this problem by updating your driver firmware, dell even recommends it. i have posted a link to the appropriate dell page with the new firmware below. you may also have to restart your computer and/or re-install windows media player for this fix, but update the firmware first. I hope i was helpful.

http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R144661&formatcnt=1&libid=0&fileid=192787

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Phillips dvd+rw dvd8701 in my dell not working


How is it not working? CD drives do not have a very long life span and they often will quit working after some time. You more than likely need to get a new drive to replace the broken one - to ensure that your new drive lasts longer be sure to clean it often and keep the area around your computer fairly clean.
Dust is the biggest killer of computers and computer parts.

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DVD/RW IS NOT WORKING CODE 39


I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

If you found this helpful , please rate my solution below :D

Kind Regards
1234s282

Jul 03, 2009 | Acer Computers & Internet

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Dell E510 Missing CD & DVD Drives...nothing is working yet...


you can buy that type of hardware anywhere since it is standard for all desktop. Your current drive is IDE meaning that the data cable on it is an IDE type.
Go to your local computer store and ask for a DVD writer IDE, since there is really no price difference now for a combo or dvd writer drive, it will be like 10 $ more for the writer. I live in canada so if you are in the US could be less here a DVD writer is around 35 $ at a computer shop.

Here is the spec of your computer just in case :

Dimension E510

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open the pc and check the IDE cable and power cable for this drive if you only have 1 drive then the jumper should be on master . CD-rom drive and DVD-rom drive should connect to master on the jumper, CD-RW and DVD-RW should connect to slave on the jumper that if you have 2 drives on your pc. If you still have problem after you checked all these cable and jumper connection than problem maybe inside the drive check it open the drive to see if there is nothing stuck inside the drive and clean the laser light.

Dec 30, 2008 | Dell Computers & Internet

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My cd/dvd rom no longer reads or burns


The laser that reads (or "burns") has failed.
Spend $30 to buy a new CD/DVD reader/writer.

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HP DVD1040e XH12


Click HERE

This is the Dell website driver area, under CD/DVD, you will find firmware upgrades and a driver. Look for the one that best fits your drive, download and run the program.

I really hope that this fixes your problem... If you have any more questions please let me know and I will be more than happy to help you further. Good luck!

May 16, 2008 | Computers & Internet

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