Question about Sunbeam SG7621SP Grill

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New heated mattress pad won't warm up. Controls keep blinking.

I've used different outlets. Control is SimpliTouch K85KQP

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  • Anonymous Dec 25, 2008

    one of our controls keeps blinking as well...can't seem to solve it. :( It's our biggest snow storm in 60 years...we need warmth, lol!

  • saustin43 Dec 27, 2008

    I am having the same problem. One of the controls starts blinking about one minute after it is turned on and there is no heat on that side. I emailed Sunbeam customer service and this is the email I received. I have done everything suggested three times now and it still does not work.



    Thank you for your E mail. My name is Holly S and I apologize for the inconvenience you have experienced and I would like to help resolve this situation.

    "FF" or a blinking light will display meaning “Fault Found”. The “fault” is in the amount of power available to the blanket, mattress pad or throw.

    There are several causes to this problem:
    1. Bedding product is plugged into an extension cord, surge protector, power strip, or not plugged into a direct wall outlet.
    2. Bedding product wasn't plugged in properly.


    To FIX this problem, do the following to reset your bedding product:

    1. Unplug the power cord from the electrical connection.
    2. Unplug the cord from the actual bedding product itself.
    3. Re-plug the cord into the bedding product. Make sure the connection is secure and complete.
    4. Re-insert power cord back into a wall outlet.

    If the 4 steps above are not followed in order, the bedding product will not properly reset. After resetting and the problem still persists, the blanket, mattress pad, or heated throw and control(s) need to be sent into our factory for repair or replacement.


    If the unit is covered under the warranty:
    1. The unit needs to be shipped into the factory for repair or replacement.

    If the unit is out of warranty:
    1. The unit can be shipped into our factory for repair or replacement for a repair/replacement cost. Below is a list of repair costs.


    Below is the address to send in your bedding product:
    Sunbeam Products Inc.
    Blanket Service Station
    P.O. Box 469
    224 Russell Drive
    Waynesboro, MS 39367


    When sending in your bedding product, include your first and last name, full address, phone number, Style # (located on the back of the labeled control and the left hand corner of the blanket label) and the problem being experienced. If you have a Call Record number, include that number on the top of the letter, also please send a copy of this E-Mail.


    OUT OF WARRANTY REPAIR COSTS

    Blanket or Mattress Pad and Control:

    Heated Throw - $ 50.00
    Single Control/Twin Size - 55.00
    Single Control/Full Size - 65.00
    Dual Control/Queen Size - 82.00
    Dual Control/King Size - 95.00

    Control(s) ONLY (Remember to send both the control(s) and blanket):
    Heated Throw - $ 25.00
    Single Control - 25.00
    Dual Controls - 35.00
    Remote Single Control - 60.00
    Remote Dual Controls - 85.00

    These prices include your shipping and handling fees.

    If there is anything else I can do for you, please let me know.

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6 Answers

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I've lost my control for a king size electric blanket. it had dual control-can u tell me where i can get one and the cost. thx

Posted on Nov 28, 2009

  • garethcnm Jan 19, 2011

    find it online... i think you might get it from AMAZON or E bay.




    Electric Blankets

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Solution #4 worked! Thank you for taking the time to post the solution. I just saved $. We live in an old, cold house and need a warm bed!!

Posted on Oct 25, 2013

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SAME PROBLEM, "ONE" CONTROLER BLINKS. HAVE TRIED YOUR UNPLUG AND RE PLUG. HAD FOR 2 MO. I GIVE UP, WILL JUST THROUGH IT AWAY AND WILL BUY "ANOTHER" BRAND.

Posted on Mar 02, 2010

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Our controls were both blinking, but it was because the mattress pad was not COMPLETELY plugged in to the cord. I pushed it in all the way (with it unplugged from wall socket), then when I plugged the cord back in to the socket--no blinking.

Posted on Jan 24, 2015

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I have a heated throw with the p.n. number of 53804-001. says it is 110-120 volts and was assembled in Mexico. I need a power cord for this throw, is it possible to get one. S.Riggs

Posted on Jan 08, 2010

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Our problem was solved by resetting controls as follows (both control knob green lights were blinking) we unplugged electrical cord AND blanket socket. Plug the blanket socket in FIRST then plug electric cord into wall. Hope this helps.

Posted on Jan 24, 2013

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Which model Sunbeam mattress pad do you have? Sunbeam has some of their manuals here: http://www.sunbeam.com/manuals.aspx . The electric bedding share a manual. The direct link is http://www.sunbeam.com/BeddingManuals/SunbeamBedding/Universal.pdf .Make sure that you are using the master control for your side of the bed (that's the one closest to the plug for the wall outlet).

You may need to turn on the second control and set it to 0 at night. If you still are having a problem with the heat being uneven, you might need a replacement mattress pad. I know we've replaced several electric blankets or mattress pads due to problems with the control/uneven heat.

I hope this helps.

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Mattress pad 1/2 not heating. (K85KQP)


It is sure to be a problem with the controller.
If you can open the controller up, you can compare the good controller on the side that operates to find the problem with the bad side.
If you have a multimeter, you can surely fix the problem.
Check for output where the wire comes out of the controller if you can get inside of the controller.
It may be that the cord is bad.
That is the most abused part, because it is continually being moved and bent.

Feb 09, 2008 | Heating & Cooling

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