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Some television remote controls have a PIP OFF button, while others only have a PIP button that needs to be pressed repeatedly until the PIP/Twin-View window disappears.
Some Sony rear projection televisions have a FLASH FOCUS button that will turn off the PIP/Twin-View feature.
Some Sony universal remote controls, if programmed to operate a Sony TV, can disable the PIP/Twin-View feature by pressing the REC or ENT button.
If the original TV remote control is not available or is not functioning properly, auto programming the television tuner orperforming a power reset may deactivate the PIP/Twin-View feature.
If pressing the appropriate buttons on the TV remote control does not work, then the PIP/Twin-View window might be from a two-tuner cable or satellite set-top box. If this is the case, use the remote control provided with the set-top box to remove the PIP/Twin-View window.
Look on your remote for a function called POP or PIP, if you do then that must be turned off. It sounds like you do have it. If you don't see it then go into your menu under features or under that order, and look for the Picture in Picture feature. each manufacturer calls it something different.
The procedure to remove it with the remote is simple, it's a single button on the remote that allow to toggle it on and off.
The PIP function on generic/universal remote is often not the same as on the original one. PIP is considered an advanced feature.
Unplug and then turn back the unit ON, after few minutes, say 30 minutes. If the problem persists, then toggle the buttons on the remote, unless send me a pic of the remote so that i could tell you the button.
Note - Sometimes, this is a problem in TV as well.
I just went over the specs on the 42PFL5603D. It doesn't have PIP. I'm sure the guy in the shop was confused with another TV.
There is a software upgrade for that model TV. It wouldn't give you PIP. But, It will fix some of the problems they are have with the TV right now.
Hope I answered your questions.
When you go into the menu to choose the PIP source the PIP comes on to confirm that a valid source has been selected. It is normal for the PIP to close when the menu is exited. To display the PIP normally you will need a remote with a PIP button. Most universal remotes today have PIP functions but if you get a Zenith original replacement then you are guaranteed to enjoy the other PIP features such as size, position, freeze and swap.
On a Panasonic to do a factory reset while the set is on press in on the power and action buttons on the front of the TV at the same time. In a few seconds the screen shouls go blank and come up with a screen that says "CHK" in the upper left hand corner. Once it does that press the action button again to clear the screen. You have now reset the TV to factory settings and will have to re-program the channel memory once again. Hope that works...