Question about HP OfficeJet V40 All-In-One InkJet Printer

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"Remove and Check Color Cartridge" won't go away w/ new cartridge

Even after replacing with a brand new HP 78 color ink cartridge, I cannot clear this message. Any ideas?

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  • lizzieb14 Dec 17, 2008

    Mine also says "remove and check color cartridge" even after replacing it. Oddly enough, it will still print, but won't copy or scan.

  • standover Dec 21, 2008

    Color prints are streaked in regular 3/16 inch bands. replaced color cartridge and still the same streaks?

  • Anonymous Dec 23, 2008

    "Remove and Check Color Cartridge" won't go away w/ new cartridge problem, and notify you when a new solution is offered.


  • slapjacks354 Jan 04, 2009

    Same problem with two new color cartridges. Printed picture with one and red was obviously missing.

  • davisthreads Feb 27, 2009

    I have same problem, but I can print both color and black and white. I can fax and copy. Both print cartridges are new HP cartridges, not refills.

  • Anonymous Apr 04, 2009

    same problem, haven' t got a solution.

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Replaced with brand new HP cartridges. If either one (black or color) is a refilled cartridge, my machine has issues.

Posted on Dec 21, 2008

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Printer error comes up "Remove and check color cartridge". Have done this and it won't clear. I am not even using color ink...what do I do?


Hi
There are two main reasons for this problem, one is that the colour cartridge has insufficient ink in it, even if not showing as such, and the other is that the cartridge is a compatible, and not being recognised, this can be the case even though the cartridge was accepted originally. Its worth noting that many printers will not print unless all cartridges are in full working order, even if the non-working cartridge is not required for the print job that is wanted.
I found a full manual here:
http://h10032.www1.hp.com/ctg/Manual/c00369567.pdf
which has some useful information about troubleshooting such issues.
Hope this is helpful, if so would you please register that with Fixya
Cheers

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HP Photosmart C4140 error message won't go away Remove and check color cartridge. I have done this and unplugged, checked both color and black cartridges...won't go away.


hey, sometimes there are faulty cartridges. i use to got some brand new and original from the shop and not working.. so try it with some old cartridge if you have.. you can also try to remove the cartridge and clean/wipe the contacts on the cartridge side and on the printer side (turn of the printer for safety)

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My c4180 printer says Ink cartridge problem. Remove and check colour cartridge. Cant get message to go away. I use original Hp ink cartridges


If the color cartridge contacts are clean and there is stil ink in the cartridge.
What you could try is to remove both ink cartridges.
Close cover and turn off printer and unplug the printer.
Wait at least 15 minutes for the printer to reset to clear memory.
Plug the printer back in and turn on and install the ink cartridges.
If you cartridge is not empty and has not expired.
You may call HP and ask for a free replacement.

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After installing re-filled ink cartridges, both color and back & white, the printer message that shows ink level still shows low level ink? How do we resolve?


Hello,

Try this procedure:
1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

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1 Answer

"Remove and check color cartidge."


ok the problem is very common.initially remove both the cartridges.then unplug the printer from main outlet and plug back in.this will reset the printer circuit.then after u on the printer bring back the cartridge carriage to cartridge installation position.then first clean the circuit in the carriage that touches and sense your cartridge circuit with a damp cloth.both colour and black carriage circuit.then clean the cartridge circuit too even if its new.then install both the cartridges and close the door and off the printer again and on it after 30 seconds atleast.then check it should work normally.

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Message in LED is ''Remove and check color cartridge''


It means that the printer has detected a problem with the color cartridge. If it holds multicolors one could be empty & the cartridge must be replaced in order for it to work. Best advice would be to try a new cartridge and see if the error message goes away. Hope this helps.

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1 Answer

Print cartridges


  1. When one or more ink cartridges are empty, for example, Black, the LCD shows “Ink Empty Black” and “Open Cover.” Close the printer’s document support and the document tray.
  2. Lift the top cover to the open position until it locks securely into place.
  3. Pull the ink cartridge hook toward the front of the printer and remove the color ink cartridge displayed on the LCD. Place the cartridge in a plastic bag as it may still contain some residual ink and may leak.
  4. Open the new ink cartridge bag for the color shown on the LCD and remove the new ink cartridge. The cartridge cover may come off when you open the bag. This is not uncommon and will not damage the cartridge.
  5. Each color has its own correct position that is clearly labeled and color coded inside the printer. Keep the ink cartridge in an upright position when you insert it into slot. It will only fit in the correct direction. Press down on the ink cartridge until the hook snaps over it.
  6. If you replaced an ink cartridge while “Near Empty” was displayed on the LCD, the LCD may ask you to verify that the replacement cartridge was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand-new one, select 2.

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