a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It can be two things. First, what is left in the dispenser? If its the fabric softener, then the water valve may be faulty. The water valve will have multiple feeds and the fabric softener might be bad. If its a combination of water and softener, then the dispenser might be clogged. You can remove the slide out tray and clean it. Look for build up of fabric softener that might be there. Good Luck?
The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.
The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by
the machine during the softening cycle, so that the machine does not
completely fill the softening tray; only when the softening tray is
filled beyond the 'max' mark does the siphon action works. A partially
filled tray will never empty - it's impossible due to the siphon.
The reason that not enough water is added to the tray during the
softening action is that the water inlet of the machine is partial
blocked (you can try to fix that) but it is simpler to just added more
water to the conditioner tray.
Thus, the easiest way to ensure that the softener tray empties every
time (after adding the softener to the softener tray of course) is to
top up the softener tray with extra water, top it up to the 'max level'
line (keep a bottle of water by the machine). That way, even if only a
little water is added to the softener tray during the softening cycle
by the machine it is enough to trigger the siphon action and the tray
Works for me every time, and no need to remove any parts - I used to
take the tray out, clean it, scrub the outlet holes that fill the tray
etc, but they used to gum up again quite quickly!
you can remove the top cover of the washer( 3 screws alongside the top rear of unit) and top will slide back and off, the dispensor is right there with sort of a tear drop shaped cam and lever.Make sure thats in tact. start the washer , and youll see it cycle foward and back if broken youll need to replace the part, dont think the line is blocked (if it was youd get fabric softener overflowing out front), im thinkin the water never gets to that area of dispensor. id start with the lever system
I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.
My husband just fixed ours after not seeing a solution on any other site. He pulled out the dispensing unit and pulled off the blue plastic piece on the top of the fabric softener and bleaching section. He then ran warm/hot water (not boiling hot) through the holes where the fabric softener is suppose to flow through. This cleaned out excess fabric softener that had coagulated in the elbow and blocked the flow of softener to the unit.