Question about Samsung 1200W 5.1-Ch. XM-Ready Home Theater System w/5-Disc Upconvert DVD Player
I have a samsung httx75 surround sound. it worked fine for almost a year and then two weeks ago it started smoking and then started on fire. luckily i was watching tv when it happened and was able to put it out. it is still on warranty and i had to go through a painful process of getting info through to them, i now have it sent back to them. but in return all they want to give me is a refurbished model and nothing else, after this one that i already had caught fire. i was wondering if anyone else has had this problem, and if so how they went about it. i have been very disapointed in samsung, and i would like to make everyone aware of this problem to make sure that it doesnt happen to anyone else.
UPDATE - I sent in my unit and they repaired it free of charge, shipping both ways was paid by them as well. I had zero problems.
I have to admit, I am a little taken back still by the smoke bomb, but Samsung handled it professionally and took care of the unit.
Posted on May 31, 2009
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