FIRSTLY, REMOVE SOLEPALTE BY QUARTER TURNING THE 3 COLOURED STUDS,THEN CHECK TO SEE IF THERE IS ANYTHING OBSTRUCTING THE BRUSH BAR OR IF THE BELT IS WORN OR SNAPPED. IF ALL SEEMS WELL PUT THE SOLEPLATE BACK ON AND ENSURE CLUTCH IS ENGAGED TO AUTO AND TRY IT AGAIN. IF NO JOY THEN PLEASE COME BACK TO ME.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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As with many Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. To reset your machine, please follow the steps shown in our video guide:
Checking the cleaner head for any obstructions, and removing any threads or hair from the brush bar and end caps, should resolve the issue. However if you would like further assistance from our experts after giving this a try, please give our experts a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
DC41's brush bar is engineered to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. You should be able to reset the machine once you've removed any threads, hair or debris from the brush bar and checked the cleaner head for obstructions:
I'm confident this will get your vacuum up and running again. Our experts are on hand to help if you would like any further advice, and if a repair or replacement part is needed we should be able to organise this under our free 5-year parts and labour guarantee. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there! Some vacuums do not come with the feature that automatically shuts the brushes off when in the upright position.. If your unit is like this, be sure to put the vacuum on the highest setting when using the hose. Also, because the brush-roll continues to spin, avoid tipping cleaner or setting it on furniture, fringed area rugs, or carpeted stairs during tool use. Hope this was helpful!
Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.
If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
The beater bar will turn itself off if something became lodged in the brushbar area - it turns itself off so that it doesn't cause any further damage. If this is the case, recline the machine, turn it on and press the gray button next to the red power button. This is the brushbar's ON/OFF switch. If that doesn't solve the problem, call the Dyson helpline for further assistance.
If the Dyson model you have has a protected brush model (i.e. roller wheel at the side that goes up automatically to turn off the brush roll) then the belt will have to be replaced by a Dyson engineer. If its not that model and doesn't have the brush roll stop function, check that the roller beater bar and the brush are properly aligned, also checking the main dust channel isn't clogged.
Are the rugs long haired or short haired? Most likely the suction is just causing the noise when it picks up the rug and the buzz saw could be the beater bar hitting the rug then. I actually own a DC14 and it does the same thing and the rugs like to be dragged along. Nothing really to fix this, just the way it is. You could try it with the beater bar raised and see how well it works then but this sounds normal.
Sometimes dust,lint and thread can work its way into the bearings on both ends,take the beater bar out and see if you can turn it in your hand,if it doesn'tinspect the ends and clean them.Use what ever you can find to pull out the threads.Or take it outside and hose it off.