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Vista no longer recognizes my CD-ROM

I have a Dell Inspiron 1420

I did a manual driver update and it says the latest is already present. I unistalled it and restarted, it found the hardware but was still unable to load driver software. I even tried to restore my system to the last time my CD-ROM was working and it still doesn't respond.

When I insert a CD, it goes into a high idle like its going to work but then nothing ever happens after that. Vista just isn't recognizeing my CD-ROM at all. Any ideas?


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  • missmascot04 Mar 05, 2009

    I am having the same problem. I have inserted the Microsoft Office 2007 and nothing happened. I then tried a CD with pictures on it..nothing happened. It sounds as if it's trying to load, but it doesn't. I go to "Run" the program and it doesn't even show that there is a disk inserted. The little green light still comes on and everything. I have Dell Ispiron 1720.

  • Alex Apr 30, 2009

    I have the same problem but my error code is 39, my make model series for the drive is: _NEC DVD+RW ND-6100A ATA device. Could you help me out with the latest driver package link?


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I have Inspiron 530 running Vista and just experienced loss of CD Rom Drives.
Check; Click Computer / System properties/ Device Manager/ DVD/CD rom Drives Then Right click and view properties. It will probably say Error Code 10. (Icon at DVD / CD Rom drive shows a small yellow exclamation mark.

I then phoned Dell and spent 1 hour trying to fix. (Unable to do so )

I previously had Epson Printer and HP scanner which ran on XP no problem.
I have tried loading them on to new Vista and the printer works but cannot find drivers for scanner to run it on vista.
I have just uninstalled Printer and scanner and YES my CD/DVD ROM drives have reappeared and are working fine.

I think the problem was by loading the HP disc onto my new computer.

This may help

Posted on Jan 16, 2009

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"...manual driver update..." ... from the device's included driver disk? Or from a web-source? If web-source, how long ago and from where?
" found the hardware but was still unable to load driver software..." ... So Windows does recognize it then? Unable to load what .. the driver(s)?
"...Vista just isn't recognizeing my CD-ROM at all" ... ??? If I understand correctly, Windows "device manager" recognizes when its deleted, then refreshed, but Vista doesn't recognize it? By this do you mean it's icon does not show up in "My Computer"?

Lot of questions I know, but it's necessary to define the trouble in order to know which direction to go next.


Here are a couple of very helpful and comprehensive software diagnostic tools for you to download at They are both FREEWARE and the same tools licensed to Nero for inclusion in their software products.

Installation: Simply extract/unzip the file to any chosen directory and run the executable (*.EXE).

1. "Nero DiscSpeed". Thoroughly tests speed and performance of your optical drives(s).
- Refer to the program's Help for guidance.
- User guide also available at
- Here's a quick shorthand:
a. File > Options > Standard Tests > Choose which tests you wish to run (if unsure, use the default settings), then "OK"
b. Click "Start"

2. "Nero DriveSpeed". Adjust/control your drive's spin /up/down times and noise levels.


You need to get the latest and best driver package, then re-install. If you can provide the make/model/series of the drive, I can provide you with a reliable source to download.

Please report back, and in all likelyhood we'll get you some joy.

"Today's the best day of my life...and NOW you're part of it!"

Posted on Dec 15, 2008

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