You might want to test your X1 with a PC. If the mic does not work on a PC then you probably have to send it in for repairs, if it does work then you can just get a new chatback cable to fix the problem.
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If you have an X1 headset...
Try using the X1 headset and mic with your PC (sound card). Green plug goes to green jack, Pink plug goes to pink jack. Can you hear your voice thru the X1 mic on your PC? If yes, then the mic works but the chat-controller cable is probably broken and should be replaced. If no, then the mic may be broken and you should contact Turtle Beach's tech support for help -- firstname.lastname@example.org.
If your X3's microphone is working, you should be able to hear yourself in the headset when you talk into it. Plug the chat-controller cable in both the headset and the controller, then talk into the X31 mic. Can you hear yourself in the headset? If yes, then the microphone is OK but you probably need a new chat-controller cable. If not, then the microphone may be broken and you should contact Turtle Beach tech support at email@example.com.
Do you have the chat/controller cable plugged in between the headset and the Xbox controller? That controller cable carries the chat and talkback signals. The game soundtrack is played through the wireless transmitter and headset.
Do you have the Play n Charge Kit connected? It seems if you use that with the X1 at the same time, some kind of hum noise is transmitted through the USB bus power to the X1 headset, and you hear a buzz or high-pitched hum. The solution is to use the X1 without the Play n Charge Kit, and charge the controller when you're playing the sound through your TV instead of the headset.