Question about Neff H7871 Convection/Microwave Oven
Last week we found some ceramic bits on the bottom of the microwave and the antenae now seems exposed & arcs when the microwave power is switched on. Is this just a cover for the microwave antenae and what's it called?
This antenna is called the stirrer here in the US. Its purpose is to stir the microwaves to ensure even cooking.
The cover is usually made of plastic, as opposed to ceramic, and it keeps grease and food particles off the stirrer to protect it from arcing, which can damage the surfaces and the magnetron.
The stirrer, stirrer cover and the area around it should be cleaned with a mild, non-ammonia cleaner.
If the cavity metal of the oven is chipped or charred, it will have to be sanded smooth and clean and dried thoroughly.
Then you can apply some high-temperature appliance paint, available in appliance parts stores and hardware stores.
Also, the stirrer will arc if it is not turning when the oven is cooking. That may mean a bad stirrer motor.
If your waveguide cover is burned, it will need to be replaced. It provides important protection for the magnetron and stirrer.
You can download Neff manuals here.
Even if you don't find your exact model, they should all have contact info for Neff in case you need to call them to get spares / parts.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Dec 15, 2008
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Posted on Jan 02, 2017
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