Question about KitchenAid KUIS18NNT 18" Automatic Ice Maker with 35lbs. Storage Capacity, Drop Down Door & Accepts Custom Panels

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Ice jams in KUIS18NNJB Kitchenaid under counter ice maker

Cube cutting grib has power but cannot cut ice slab into cubes before the next ice slab is produced; get ice jam.

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  • lillibro6 Dec 15, 2008

    Similar problem, my grid is not heating to cut ice.

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There are 2 sets of wires on the cutting grid that are perpendicular to each other. Electrical current passing through the wires creates heat that melts the ice. The first set cuts one direction, then the ice strips drop onto the second set that cuts the strips into cubes. Remove the cutter grid and check if the wires are broken. If they are, electrical current can't pass through the wires, so no heat. Restringing kits are available to fix this. If the wires aren't broken, you'll need a voltmeter to see if current is reaching the wires. If it isn't, then the transformer has likely failed.

Posted on Mar 11, 2009

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Posted on Jan 02, 2017

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In the manual the fix is to clean the ice maker with cleaner. Your ice slab is not releasing during harvest. The plate (evaporator) has minerals on it and needs to be cleaned to remove the build up. On the door of the unit has cleaning instruction, do not short cut the cleaning process, this does take about an hour and follow the instruction to the letter.

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You may have pushed the bail up which cuts off the I M
Thank you for using fixya
Leo Ponder
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If you have a cutting grid type ice machine this is all together different and I need to tell you separately about that.

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