Question about Sony Playstation 3 (PS3) Console

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DNS Error 80710102 - Sony Playstation 3 (PS3) Console

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  • moody121 Jan 22, 2009

    it wont let me connect to the internet no matter what i do, ip adress is fine, dns error im using mobile broadband wired connection

  • Anonymous Mar 10, 2009


  • kageokami Mar 22, 2009

    i have used both a router and direct connection to the modem and neither has worked. i get more luck with the direct connection because when i do this it obtains the ip address but fails the internet connection.



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This is a really annoying bug that’s present even in the current version (2.10 as of this post) of the Playstation 3 system software. When I got my PS3 earlier this month, it was using the oldest version, 1.10, but I couldn’t update it because the DNS error was preventing me from getting online.
After searching online for that error number, I came across a few sites that said the PS3’s DNS server needs to match that of your router. I made the appropriate changes to the PS3 and off I went. There was still a problem, though: it wouldn’t login to the Playstation Network, even though it passed the DNS test. Augh.
Some of the more silly answers I found included resetting your modem, calling your provider, telling the PS3 to automatically find all settings, and turning off your firewall. None of these make any difference.
The only option I had left was to download the update to a USB flash drive. This is a poor solution because not everyone HAS a flash drive. (You could probably do this using the 80 gig model’s card reader, though I wouldn’t know about that.) Anyway, here is a simplified version of the directions I followed:
1. Make a new directory in the flash drive named PS3, then one named UPDATE (both must be in all caps).
3. Plug the flash drive into the console, then from the XMB: Settings -> System Update -> Update via Storage Media
After this is done, you can delete the stuff you created on the flash drive.
Now, you’re using the most recent software and it still keeps giving you DNS errors? The only solution I’ve found so far is to keep trying to login until it works. That may sound like a shitty answer, but it’s the only one I’ve found that works with any certainty. After searching for a good amount of time and trying every suggestion, brute force is the most dependable answer I found.
Update: I’ve been using OpenDNS ( & for a couple of weeks now with little luck, but some people say it helps.
Update 2: I solved the mystery: spanning tree. Spanning Tree Protocol is a protocol for preventing loops in a network of switches. I had to turn on spanning-tree portfast on the port my PS3 is plugged into. Chances are this solution is completely unhelpful for most people, but I’m putting it up here anyway, just in case.

Posted on Dec 13, 2008


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1 Answer

How do i solve the DNS error 80710102

It seems like the DNS error is generally caused by problems on your ISP's end of the network, but that doesn't mean you can't have a crack at fixing it yourself.

Under your network connection settings try changing the DNS servers to the following numbers (they're free by the way)

Primary DNS
Secondary DNS

Also, try disabling media server connection as well. These simple steps should, in 90% of cases, fix the problem.

I've written a more in-depth guide to the causes of, and solutions to the DNS error- check it out here

Read more: What is a dns error (80710102) ' Answerbag

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Thank you !!

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