Problems first started with print job having bands.. so I cleaned the heads. Still had troubles. Cleaning the heads again emptied the black ink so I changed the black. After that, the black was bleeding into the yellow according to the nozzle check page. where the yellow was supposed to be, it was mostly black. cleaning the heads helped for about one-two pages than it was doing it again. I used a Q tip to clean the area where you put the cartridge around the nozzle that sticks into the cartridge. it still was not printing correctly so i changed the black ink cartridge again. for one or two pages it printed correctly but is back to the same story. Nozzle check shows mostly black where yellow should be.. also black where it should be as well. I can't just keep cleaning the heads after every other page. Any help?
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Doing reference on your issue. Double check the ink cartridge to make sure that the cartridge is correctly installed. Also be sure that the black ink cartridge used is compatible with the machine.
The next thing to do is a cartridge cleaning as the belief is that the print head is blocked. If you have done a thurough cleaning, the next thing to do is replace the black ink cartridge to be certain the ink cartridge is not faulty.
I have included print head cleaning instructions in case you have not done this cleaning process.
here is some information from the Brother support site:
If one or more of the ink colors are missing from pages printed by your machine (i.e. received faxes, copies and/or documents printed from the PC etc), nozzles in the print head may be clogged, or the ink cartridge in question may not be installed correctly. Verifying that the ink cartridges are installed correctly and/or cleaning the print head may solve the problem.
Cleaning the print head may solve the problem. When cleaning the print head, you are given the option to clean BLACK ONLY, one of the three colors (CYAN, YELLOW, or MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then choose ALL.
When the machine completes cleaning the print head, press Color Start. A Print Quality Check Sheet will print.
You said you just replaced the ink jets. Did you clean the print heads? Here is Link on Web. If you find this helpful pls rate me. Thanks http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF How to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. Press Menu/Set. The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on page i).
Hi maryryherd - yes the C64 is in the list - don't know why you couldn't see it.
The inkjet colour system can be quite confusing. The colours in the cartridges are cyan, magenta and yellow, plus black. Other colours require a mixture of these basic ones. For example, to produce "red" requires a mixture of magenta and yellow. Your problem sounds like you are getting insufficient yellow, and maybe insufficient black.
Have you tried a cleaning cycle? If not, try one (right click the little printer icon in the bottom right corner of the screen and select head clean). Now run a nozzle check (right click the little printer icon in the bottom right corner of the screen and select nozzle check). Are all the 3 colour bands plus black printed OK. If not, try up to three cleaning cycles. If ink is now flowing pretty well, but not yet perfectly, don't carry out any more cleaning cycles. Just leave the printer for 24 hours (to allow any air in the print head to disperse). Then repeat the cleaning cycle/wait process. It may take a while to restore a perfect nozzle check print. If these actions produce no positive results, report back with a new comment.
Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color or All. Press Menu/Set. The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service
What you can try is the following procedure:
1# Install new carts and make sure that they are really well placed (the procedure will consume a lot of ink)
2# press menu then start mono (blue copy button) then 4 times arrow up (tel index). Machine will be in maintenance mode.
press 7 then 6 then 4: display will show init_all
press start mono
machine will refill the tubes and the printhead with fresh ink and do some cleaning.
When maintenance is shown again press 0 (zero) then 9 when you are OUTSIDE US/CAN. Machine will print a test print.
If you are from US/CAN you have to leave the maintanence mode by pressing 9 then 9. Press ink etc. to do the test print job.
Do only one cleaning cycle in case you see some of the yellow blocks.
In case you still have trouble with seeing any yellow, the yellow ink channel or the print head is rotten and cant be fixed anymore.
Do a thorough manual cleaning of printerheads (where the cartridges sit). Many printers are notorious for clogged nozzles and the ink dries on he prinheads until it becomes a bandind issue or ladders appear, smudges too. Use a proper cleaning solution and cotton buds, until most colour is gone off cotton buds. Reinsert cartridges and try again.
It could be that the underside of your head has a clump of ink on it and this is dragging across the paper.
Contact http://www.TheServiceManualShop.com for there document about head cleaning - the document is not listed on the site but they can email it you.
If this is not the issue then it could be that a cart has leaked into the cart carriage and is colouring one of the other inks. This is not that likely however as blue is a primary colour and can't be made by mixing inks. If it was for instance green bands that it would be plausible that blue ink was leaking into the yellow or vice versa.
Another option is that the piezo thing that actuates the ink being fired is capput and allowing blue to leak through to the nozzles all the time. Or that the print head or main board is faulty.
I'd try the cleaning first - it's the easiest option.