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On the upper left edge/side of your phone, you will find your "Volume Up/Down Keys". Use these DURING a phone call to adjust the volume of your earpiece speaker. If you don't do it during a call, you will just be adjusting the ringer volume. Hope this helps.
Have your earpiece retested on another device if you have. If issue occurs on another phone w/ the same earpiece, then you're gonna need to buy another earpiece and if the problem only occurs w/ your device then I suggest you do a master reset.
If the volume of your phone is at the maximum, and yet
you cannot you hear while you are been called or when you call, the
problem with your phone
is the earpiece, since you have adjusted and try increase the volume,
yet, same problem. The earpiece on your
phone is bad that is why you cannot hear the party calling you or hear
anything while you call.
All you need to do is to replace the
earpiece on your phone and you will see that you can hear whoever you
are talking to on your phone.
Replace the earpiece on your phone
and you will see that the problem is solved. meanwhile, you can keep
using the headset pending the time you will replace the earpiece.
Yes you are very correct. Its a earpiece problem. I use to have a Sony Ericsson K750i and the earpiece is not loud at all, so when I changed the earpiece, it began to work perfectly again. So I'll support or advice that you change the earpiece.
In this case check the volume of you're Handheld, If it is low, Increase the volume and check still if it is not working you need to walk into the service center to check the speaker of you're Handheld.
Static is common when you are too far away from your phone or if you have a cheap earpiece. Volume will be low if your bluetooth is not up all the way, if it is adjust the volume on your actual phone. If that doesn't work, then you just have a bad bluetooth headset and should look at getting one specifically made for your phone.
You can increase the earpiece volume by pressing the UP volume key (located on the side of the phone) *during* a phone call. I simply called my voicemail and once it connected, I hit the UP volume key and the volume meter displayed. Then I pressed it til it was the max and pressed SET. That worked for me, hope it works for you.