Question about Rival 38601 Smart Pot 6-Quart

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Broken keypad Rival Crock pot suddenly has all the display lights on the keypad light up when turned on. Lights do not go out when programming cooking time so it's impossible to tell what the cooking time setting is. Any suggestions?

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Re: Broken keypad

My father-in-law just Fonzied this one after a day of us all trying to fix the crock pot.

Press the "High-Low-Warm" button REALLY HARD. It's worked for us twice now.

Posted on Jan 04, 2009

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Re: Broken keypad

Unfortunately this sounds like the control board has gone. this is usually only repairable by replacement, but it is not a particularly costly part or complicated job. if still under warranty then e-mail to: and ask for details check this site for more info on warranty/repair etc or this site for any other problems: Rival c/o JCS/THG, LLC 13120 Jurupa Avenue Fontana, CA 92337 Telephone: 1-800-323-9519 hope this helps :)

Posted on Mar 11, 2007

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