Question about Dell 922 All-In-One InkJet Printer

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Printer prints only in magenta after installing remanufactured color cartridge

I installed a remanufactured color cartridge and now my prints are all in magenta. The realignment page is not black and blue, but magenta and black and misses most of its print. Never had a problem with cartridges ordered directly from DELL, tried to save money and pay "only" $26.00 instead of over $30.00 plus shipping, now I'm at the end of my ropes.... I have removed the sticker and tape, took both, black and color cartridges out and back in, restarted computer, wasted tons of ink and paper in cleaning and realigning, still only printing in pretty pink... that's it! Anybody know what to do??? Please help, before I throw that printer out the window!!!! Eva :O

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  • csavchuk Nov 22, 2007

    I am trying to help my mother-in-law figure out why her HP Deskject 940c color cartridge only prints in magenta. Her problem is a little different. Her color cartridge IS OEM HP, but her black cartridge is after-market. The printer prints in black GREAT but the only color that it prints is magenta. After reading a prior post I have concluded that HP will allow you to print successfully if you purchase their OEM products ONLY! I buy Canon and Epson printers - NEVER HP - as I can successfully print with after-market ink in both, with Canon being by far the most successful. For several years now I have purchased ink cartridges at a huge price savings from (I have NO AFFILIATION except as a customer with this company). It seems that the main reason there are after-market issues with HP products is due to the fact that the print head is imbedded in each cartridge as opposed to the print head being a replaceable (if needed) part of the printer as it is in Canon and Epson. Carol Savchuk

  • Anonymous Dec 15, 2007

    i tryed to print a page full of blue and yellow and green and purple and pink but it came out all pink!

  • Anonymous Jan 11, 2008

    My 930C started misbehaving on a genuine HP cartridge.

    I suspected low ink but there were no on screen warnings.

    Replaced cartridge with a new ( not HP ) cartridge but the problem remained.

    Previously operated OK on non HP cartridges.

    Is it a flexible ribbon cable problem ??

  • Anonymous Feb 11, 2008

    1. everytime we try to print anything it comes out pink,we have taken out ink cartridges to clean them but it hasnt worked.

  • Anonymous Feb 11, 2008


  • balon1 Feb 11, 2008

    Deskjet 1200 only printing in Cyan?? please help

  • Anonymous Feb 16, 2008

    When I try to print in black, it prints black and magenta. When I try to print in color, it only prints blue and yellow. I've re-installed the driver, I've changed the color cartridge (twice!) and I'm fiddled with every setting I can find. No dice.

  • 113toru Feb 26, 2008

    I have a dell all in one and only use a black cartridge, (there is a colour cartridge in the machine but it is empty and I don't use colour anyway), whenever I send anything to print to this printer a box will always show up on the computer screen giving me the option to print or cancel. I am sure there must be a way that when I send anything to print it will print automatically without giving the choice and I have to click on print or cancel, which is very time consuming.

    Please help me get through my daily work faster..

  • Anonymous Mar 17, 2008


  • Zorro 1966 Apr 05, 2008

    My HP Deskjet 810C printer only prints magenta. Replacing the color cartridge, changing from using parrallel printing cable to using a USB cable, reloading drivers, aligning print, has not solved the problem.

  • Anonymous May 03, 2008

    The computer is mucking up so I tested the colours by writing a sentence and making all the words different colours, turqoise and green came out blue but nothing else showed and I think my dad would kill me if I put water (etc.) on the cartriges, let alone mess with the printer. Is there any little reason that could be behind the single-colour printing problem? Please reply asap because I've done my revision with pink words and I want them to stay that way!! Thanks

  • dugantr Aug 03, 2008

    Mine was on two HP printers. A G55 and a 722c. I tried different cartridges and would get different colors. One would only do yellow and several magenta. Odd thing, I created a three box print out under Powerpoint with a single color fill in each, red, yellow and blue. The printouts would be with two of the three boxes filled with the same color and third blank. Not what I expected.

    I used the hot water remedy suggested here and that fixed them.

  • Anonymous Nov 30, 2008

    Same error on 810c tried cleaning cartridge in hot water,replaced with new hp still print only in pink!

  • Anonymous Apr 09, 2009

    same thing, but an 882c

  • Anonymous Apr 16, 2009

    I have tried everything as well but it only prints magenta!!!

    wats up with that?

  • liebedu80 May 06, 2009

    my printer do not print RED and BLUE color properly after refilling HP Cartridge. IS there any solution?



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Fill coffee mug ¼ full of water. Heat in microwave for 1 min 30 seconds. Remove coffee mug from microwave. Put tip (head) of cartridge in coffee mug for 15 minutes. Take cartridge out of coffee mug and hold tip (head) under hottest faucet water for a few minutes. Dab (do not WIPE) on a paper towel to see if all 3 colors are present. If they are - allow cartridge to dry for 30 minutes then put back in printer. If all 3 colors are not present - repeat process. Good Luck! It works GREAT for my DeskJet 840c - EVERYTIME!

Posted on Jan 16, 2008

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I refill ink cartridges on site at my retail store. Sounds like the cartridges you bought got dried out (on the yellow and cyan outlets). Try taking a damp paper towel (not dripping wet) then take your cartridge and with the damp paper towel over your fingers--run the end of the ink cartridge over the paper towel. (where the ink comes out). This will 1. moisten the printhead, and 2. clean off any dried ink on the print head. One other thing you can do if this does not work...take the damp paper towel and set on something you do not mind getting ink on (cardboard box) then place the ink cartridge where the print head (where ink comes out) directly touches the paper towel. Check it in about 5 minutes--you should see a rainbow of the 3 primary colors--if not, it is clogged or dried out more then just at the print head. If this does not work...the ink cartridge needs additional cleaning. I use a sonic cleaner which works great. A sonic cleaner is similar to a jewelry cleaner--it vibrates the print head of the ink cartridge in a water just enough to cover the print head. This breaks loose any old or dried ink inside the print head. Either way-remanufactured work best when you can actually take them to a retail store that cleans and refills your original cartridges on-site. That is what I do at my store and have about a 95% success rate. Do not loose faith in remanufactured or refilling stores that sell these. Recycling can save you a lot and helps the environment. The success rate is still good (95%+) on remanufactured products. You just got one of those 5%. If you were my customer--I would clean it free and guarantee it to perform. Doug Sleeth INKSHOPPE Warner Robins, GA

Posted on Mar 23, 2007

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I have a HP940, brilliant machine. new hp 78 colour cartridge prints magenta. trying all your solutions.

Posted on May 14, 2012

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I have a DCP brothers 110 my magenta nwill leave a few red dots but when prings something red it is green, tried several clean cycle still not woking any suggestions thanks.


Posted on Feb 19, 2010

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Hi.....I did what Inkshoppe requested, I also had the same problem with only Magenta coming through...didn't work for me..I rang my lovely office supply guy and he told me to deep clean printer...following steps for a PC click on Computer Panel, Printers and Faxes, right click under Canon Pixma, scroll down to under Maintenance Tab, then click under Deep printer works fabulously now..Maybe this will work for you.. Evelyn Wentworth Falls, NSW Australia

Posted on May 11, 2007

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Technically speaking your printhead might already damage or severely clogged, have you tried to conduct nozzle check, and how many times have you tried to execute cleaning, if you have tried it for four-up times there's notheing you can do but to call replace the printhead together with the pump cap assembly, yeah right pump cap assembly must be check if it still suck ink thoroughly during cleaning process.

Posted on Sep 20, 2007

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SOURCE: Black stopped printing out. Dell 922 all-in-one ink jet.

HI thanks for that and i will try it.

Posted on Jan 15, 2008

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SOURCE: A10A940 Dell Printer

Our black ink quit printing, cleaning did not help. I finally got it to print by selecting:


Good luck!

Posted on Jan 31, 2008

  • 23 Answers

SOURCE: New cartridge installed printer gives message that

Check both cartridges, one might still have plastic film that needs removal.

Posted on Dec 17, 2009

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2. Print a diagnostic page and clean print heads, using the printer cleaning utility:
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HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge
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  2. Open the front door. c00315320.gif CAUTION: Do not place anything on the transfer belt (ETB), which is located on the inside of the front door.
  3. Remove the used print cartridge from the printer. c00315321.gif
  4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. c00315322.gif
  5. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back. CAUTION: Do not touch the shutter or the surface of the roller. c00315323.gif
  6. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. c00315324.gif
  7. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated. c00315325.gif
  8. Firmly close the front door. c00315326.gif
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