Printer prints only in magenta after installing... (by 13 users)

I refill ink cartridges on site at my retail store. Sounds like the cartridges you bought got dried out (on the yellow and cyan outlets). Try taking a damp paper towel (not dripping wet) then take your cartridge and with the damp paper towel over your fingers--run the end of the ink cartridge over the paper towel. (where the ink comes out). This will 1. moisten the printhead, and 2. clean off any dried ink on the print head. One other thing you can do if this does not work...take the damp paper towel and set on something you do not mind getting ink on (cardboard box) then place the ink cartridge where the print head (where ink comes out) directly touches the paper towel. Check it in about 5 minutes--you should see a rainbow of the 3 primary colors--if not, it is clogged or dried out more then just at the print head.

If this does not work...the ink cartridge needs additional cleaning. I use a sonic cleaner which works great. A sonic cleaner is similar to a jewelry cleaner--it vibrates the print head of the ink cartridge in a water just enough to cover the print head. This breaks loose any old or dried ink inside the print head. Either way-remanufactured work best when you can actually take them to a retail store that cleans and refills your original cartridges on-site. That is what I do at my store and have about a 95% success rate. Do not loose faith in remanufactured or refilling stores that sell these. Recycling can save you a lot and helps the environment. The success rate is still good (95%+) on remanufactured products. You just got one of those 5%. If you were my customer--I would clean it free and guarantee it to perform.

Doug Sleeth
INKSHOPPE
doug@printershoppe.com
Warner Robins, GA

Hi.....I did what Inkshoppe requested, I also had the same problem with only Magenta coming through...didn't work for me..I rang my lovely office supply guy and he told me to deep clean printer...following steps for a PC click on Computer Panel, Printers and Faxes, right click under Canon Pixma, scroll down to properties..click under Maintenance Tab, then click under Deep Cleaning.....my printer works fabulously now..Maybe this will work for you..

Evelyn
discoev1965@gmail.com
Wentworth Falls, NSW Australia

technically speaking your printhead might already damage or severely clogged, have you tried to conduct nozzle check, and how many times have you tried to execute cleaning, if you have tried it for four-up times there's notheing you can do but to call replace the printhead together with the pump cap assembly, yeah right pump cap assembly must be check if it still suck ink thoroughly during cleaning process.