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do you mean while your talking to a person? if so i cannot help. but if you mean your phone is on silent, samsung tends to make a lot of the silent buttons on their phone the pound button. (#) so if you mean on silent, just hold the pound (#) button down. if that doesn't work try using the bar on the side.
Sir!your phone's software's is probably bugged...........reinstall the software.........just search Google for SAMSUNG Sync SGH-A707 software............u'll get it........all you need is a data cable..........PC suite is easily available on Google.