Question about Epson Stylus Multifunction Inkjet Printer/ Copier/ Scanner

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Compatable red cartridge will not work

I have an epsom dx3800 all in one printer
the problem is when i used a compatable red cartridge it will noy work
ive used different brands of cartridge and it still does the same, all the other colours work fine
please help me im pulling my hair out and ive not got much left
thanks col

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Hi Col,

The reality is that yours is an all too common story, the problem is with the type of ink. Your printhead in your printer is a very sensitive little peice of electronics and they tend to react badly to the wrong type of ink. I know that the fool who sold you the ink assured you that it will work as well as the genuine article, (I have heard all this before on many many occasions), but the fact is that the ink inside the genuine epson cartridge is covered by an international patent and cannot be used by anyone other than epson.
To cut a long story short, the non genuine inks are diluted in order to pass through the print head. As a result they tend to also dry very quickly and tend to destroy the head. The best solution I can offer you is to go out and buy a genuine cartridge and hope that it fixes the print head. You will have to install it and try to clean the head.
There are some methods you can use to try to speed up the process, but get your replacement cartridge first and try to do a head clean first. This will hopefully fix your problem.

Gremlin11

Posted on Dec 13, 2008

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