Dell XPS 730 - Brand New - No display - Fan...

Dec 13, 2008

- Wayneard - thanks for the comment. I did call them right away and they gave me a 1-800 number to call customer service (which was not in service... or not available in Canada) I got another number off the Dell website which I called but it was outside regular business hours. I sent a message through the "missing or damaged" part of the Dell website 2 days ago, left all my contact information and nobody has acknowledged the request. I guess I will have to wait until Monday to get a credit authorization number - and if I read the website right I am responsible for paying the shipping to send the computer back to them... Hopefully I do not have to pay a restocking fee for something that did not work. I will give Dell the benefit of the doubt for the time being; hopefully they can help me out.

Dec 23, 2008

- DrWarpo: Even the BIOS was inaccessible as the display adapter was not functioning (along with the rest of the computer - the whole thing was a noisy brick). I suspect the problem was with the CPU; the system has been sent back to Dell (shipping pre-paid by Dell) and I am waiting to see what they have to say about it - I will update this post if and when they get back to me. Thanks for your input.