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Dell XPS 730 - Brand New - No display - Fan Loud

I have a Dell XPS 730, has not worked at all since I got it (took it out of the nice big box it came in - hooked it up to my monitor, attached peripherals, powered up and it sounded like it was about to take off; nothing displayed on the monitor though and the keyboard/mouse did not even light up) - all LED's on the mobo are on (including CPU hot LED) plus the LED Code FF was displayed. Removed RAM then powered up - no POST beeps. Removed Hard Drive Cable no beeps. Removed graphics card - no beeps. Tried CMOS reset no luck - checked all connections all was good and properly seated. CPU Fan is extremely noisy - I think I got a bum machine here and it has to go back... Guess I should have just build my own PC instead of ordering through Dell... such high hopes of it working out of the box...

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  • Wildwayne Dec 13, 2008

    Wayneard - thanks for the comment. I did call them right away and they gave me a 1-800 number to call customer service (which was not in service... or not available in Canada) I got another number off the Dell website which I called but it was outside regular business hours. I sent a message through the "missing or damaged" part of the Dell website 2 days ago, left all my contact information and nobody has acknowledged the request. I guess I will have to wait until Monday to get a credit authorization number - and if I read the website right I am responsible for paying the shipping to send the computer back to them... Hopefully I do not have to pay a restocking fee for something that did not work. I will give Dell the benefit of the doubt for the time being; hopefully they can help me out.

  • Wildwayne Dec 23, 2008

    DrWarpo: Even the BIOS was inaccessible as the display adapter was not
    functioning (along with the rest of the computer - the whole thing was
    a noisy brick). I suspect the problem was with the CPU; the system has
    been sent back to Dell (shipping pre-paid by Dell) and I am waiting to
    see what they have to say about it - I will update this post if and
    when they get back to me. Thanks for your input.

  • angelastar Apr 26, 2009

    my dell xps730 has had the same FF code on the motherboard its worked fine except for the occasional blue screening which happens at least 3 or more times a month. It does run very hot according to my Nvidia program on the desktop. I wish they would include what the codes mean and how to resolve them. They always assume we dont have the the intelligence to fix things ourselves.

  • Leslie May 11, 2010

    sounds like a power supply or cpu fan issue possible cpu did you monitor it in the bios

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    I would have called them and had them replace it right now. That's what warranties are for. Hopefully you did not break any seals and they will still do right by you and give you a new system.


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  • 46 Answers

Check if u r able to open the optical drive if its opening then power supply is gone bad or else get mobo an power supply replace

Posted on Nov 02, 2009

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